Lateaque Jackson
Human Resources
Fayetteville,NC
Summary
Well-qualified Human Resources Manager and Air Force Veteran with 7 years of proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Passenger Service Agent
Versar Global Solutions
2024.03 - Current
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo.
- Monitors & updates Global Air Transportation Execution System to provide war-fighter real-time in-transit visibility.
- Responsible for FAA and TSA clearance/screening of all passenger movements; utilizes E-Secure validation program.
- Reviews travel documents for validity/accuracy/eligibility using the Foreign Clearance Guide/AMC guidance/DTRs
Administration
U.S. AIRFORCE
2022.04 - 2024.02
- Coordinated and set up high-level conference calls, board and management meetings, special events and travel arrangements for top leaders.
- Updated and maintained CEO calendar, answered high volume of incoming calls and in-person inquires, completely re-organized the Executive office, and assisted with special projects as needed, including building renovations and office move.
- Acted as liaison and maintained open lines of communication among senior leaders, middle management and administrative staff.
- Drug reduction program facilitator notified and processed 500 personnel solidified "Zero Tolerance Policy."
- Oversaw purchase orders, material distribution and budget administration.
HUMAN RESOURCE
U.S. AIRFORCE
2021.09 - 2022.04
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Prepared files for archiving and exchanges, tracking file movement and history.
- Integrated intelligence activities into other military operations, plans and programs.
Client Systems Specialist
U.S. AIRFORCE
2019.10 - 2021.09
- Managed and maintained client systems, ensuring optimal performance and security for critical Air Force operations
- Troubleshot technical issues and provided user support, contributing to the efficiency of daily operations.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Designed and implemented preventive maintenance procedures, reducing support requests 80 %.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Personnel Apprentice
U.S. AIRFORCE
2017.09 - 2018.02
- Completed rigorous training program focused on HR management, personnel administration, and military protocols
- Demonstrated ability to quickly learn new procedures and adapt to changing environments.
- Prioritized and accomplished multiple tasks within established timeframes.
- Prepared worksite by setting up required tools and supplies.
WAREHOUSE
COMAR PACKAGING MEDICAL SOLUTIONS
2015.05 - 2017.09
- Efficiently packed and prepared products for shipment, ensuring accuracy and timeliness in fulfillment operations
- Collaborated with multiple departments to optimize workflow and minimize delivery times.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Loaded, unloaded, and moved material to and from storage and production areas.
EMERGENCY TRANSPORTATION
TRICARE MEDICAL TRANSPORT SERVICE
2017.01 - 2017.09
- Provided rapid and safe transportation services for emergency medical situations
- Coordinated with medical personnel to ensure patient safety and comfort during transport.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Drove safely in various weather and road conditions to avoid accidents.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Education
ASSOCIATE OF ARTS IN HUMAN RESOURCES MANAGEMENT -
COMMUNITY COLLEGE OF THE AIRFORCE
Alabama02.2022
ASSOCIATE OF ARTS IN GENERAL STUDIES -
IOWA WESTERN COMMUNITY COLLEGE
Council Bluffs, IA05.2015
Skills
- Customer Service Management
- Computer Terminal Operations
- Client Confidentiality
- Remote Troubleshooting
- Hazardous Materials
- Risk Management
- Continuous Improvement
- Risk Assessment/Compliance
- Critical Problem Solving
- Organizational Development
References
- Karen A. Marshall, Mentor, U.S. Air Force, karen.marshall.2@us.af.mil, (202) 680-4423
- Dr. Yvonne V. Carter, Pastor, Living Manna Ministries, (609) 712-1372
- Staci L. Cooper, Supervisor, U.S. Air Force, Staci.Cooper.3@us.af.mil, (660) 233-1210
Timeline
Passenger Service Agent
Versar Global Solutions
2024.03 - Current
Administration
U.S. AIRFORCE
2022.04 - 2024.02
HUMAN RESOURCE
U.S. AIRFORCE
2021.09 - 2022.04
Client Systems Specialist
U.S. AIRFORCE
2019.10 - 2021.09
Personnel Apprentice
U.S. AIRFORCE
2017.09 - 2018.02
EMERGENCY TRANSPORTATION
TRICARE MEDICAL TRANSPORT SERVICE
2017.01 - 2017.09
WAREHOUSE
COMAR PACKAGING MEDICAL SOLUTIONS
2015.05 - 2017.09
ASSOCIATE OF ARTS IN HUMAN RESOURCES MANAGEMENT -
COMMUNITY COLLEGE OF THE AIRFORCE
ASSOCIATE OF ARTS IN GENERAL STUDIES -
IOWA WESTERN COMMUNITY COLLEGE
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