LATEASA SANCHELL

• Company Overview:

Home Depot RDC

• Provided HR consultation services to leadership and department heads.
• Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
• Developed and implemented recruitment strategies to attract qualified candidates.
• Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
• Organized orientation sessions for new hires and provided them with onboarding information.
• Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
• Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
• Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
• Evaluated current HR processes and recommended changes when necessary to improve efficiency.
• Ensured compliance with federal, state and local employment laws.
• Implemented organizational change initiatives effectively while minimizing disruption in operations.
• Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
• Recruited new employees and built relationships, driving visibility.

• Company Overview:

Home Depot RDC

• Leads 3 Operations Managers, 45 Supervisors and 150+ associates to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and relates equipment, inventory is received appropriately and efficiently safely
• Provides recommendations to General Manager with DC’s financial, operational, people and process related objectives to drive continuous improvement with efficient gains to reduce overall cost
• Coaches, trains and develops management team informally and formal training programs, providing both informal(e.g., coaching) and formal evaluations job performance based feedback
• Ensure a culture of safety throughout the organization by following Home Depot safety policies and procedures. Monitor DC safety, physical security, and operational metrics on a daily, weekly, and monthly basis.
• Identified opportunities for cost savings and operational efficiency improvements.
• Provided training, guidance, and support to staff members on proper procedures and policies.
• Evaluated current processes within the store environment to identify areas of improvement.
• Assisted in the recruitment process by conducting interviews with prospective candidates.
• Performed administrative tasks such as filing paperwork, preparing documents.
• Motivated and led team members to work together to achieve targets.
• Analyzed financial data and prepared reports for senior management.
• Enhanced team engagement and performance with daily updates and informational meetings.
• Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
• Oversaw daily operations, ensuring efficiency and compliance with company standards.
• Participated in recruitment, interviewing, and hiring processes to build a strong team.

• Company Overview:

Home Depot RDC

• Manages 3-6 Area Supervisors responsible for supporting 75+ hourly associates
• Assists GM or AGM with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls, and staffing to achieve accurate and timely movement and processing of product; manage to ensure warehouse layout is optimally aligned for maximum efficiency as seasonality and inventory needs require
• Assists GM and/or AGM with the DC's financial, operational, people and process, and service-related objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve.
• Coaches, trains, and develops Associates informally and through formal training programs, providing both informal (e.g
• On-floor coaching) and formal (e.g
• Written evaluation) job performance-based feedback
• Lead Non-Conveyable team that unloaded 452 trailers in a single week to set a new record in the building and network.
• Created detailed reports on the performance of individual departments within operations.
• Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Collaborated with management team on long-term strategic planning initiatives for the organization.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Developed and implemented operational procedures to ensure quality standards are met.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.

• Company Overview:

Home Depot RDC

• Lead 30+ associates while increase Effectiveness and Improving Morale in departments by driving engagement
• Ensures all operations procedures are followed effectively and identifies and recommends needed changes to the Operations Manager and/or Assistant General Manager on the standardized processes for the functional area.
• Evaluates and analyzes current work methods, and recommends ways to eliminate inefficiencies.
• Responsible for training, coaching, and feedback of hourly associates, and performing regular evaluations of associates through factual data and subjective observations.
• Resolves associate relations issues that arise in the assigned functional area.
• Responsible for hiring, compensation, discipline, and terminations of hourly associates in the assigned department.

• Company Overview:

HOME DEPOT

• Confer with over 130 stores by telephone or Info dock to provide information about loads, special events, and requests.
• Keep records of store issues, record details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve store's problems.
• Daily contact with supervisors through email on load quality complaints or appraisals.
• Assisting stores with excellent customer service and achieving #1 in best response time.
• Provided customer service assistance to customers via phone and email.
• Assisted in the development of quality assurance standards for customer service operations.
• Collaborated with other departments to resolve complex customer issues quickly.
• Tracked orders from placement through delivery and follow-up as needed.
• Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
• Generated reports on key metrics such as call resolution times, number of customers served.
• Developed processes for collecting feedback from customers about their experience with the company's services and products.
• Maximized revenue by proactively building and managing key customer relationships.

• Formulate, direct, and coordinate marketing activities and policies to promote membership and services, working with advertising and marketing associates.
• Evaluate the financial aspects of membership and marketing development, such as budgets and expenditures.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Monitored employee attendance records, timekeeping, and payroll information.
• Managed customer service inquiries and complaints in a timely manner.
• Resolved conflicts between team members in an effective manner.
• Collaborated with management on developing strategic plans for achieving business goals.
• Established processes for monitoring customer satisfaction levels.
• Created reports on sales trends, inventory levels, and financial data.
• Supervised daily operations including scheduling shifts, assigning duties.
• Resolved customer inquiries and complaints requiring management-level escalation.

• Administer compensation, benefits, and performance management systems, safety, and recreation programs.
• Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.
• Maintain records and compile statistical reports concerning personnel-related data, such as hires and transfers.
• Supporting 6 Managers and 200+ associates
• Conducted new employee orientations and onboarding processes.
• Maintained personnel records in accordance with HR policies.
• Developed job descriptions for all positions within the organization.
• Provided guidance and advice to employees on benefits, compensation, performance management, and other related issues.
• Assisted with recruitment efforts by scheduling interviews and preparing job postings.
• Managed payroll processing and benefit administration activities.
• Prepared reports on employee turnover, attendance, absences, and disciplinary actions.
• Ensured compliance with local labor laws and regulations.
• Investigated workplace complaints and grievances as needed.
• Collaborated with managers to address staffing needs including hiring decisions, terminations, transfers, promotions.
• Developed policies for handling of confidential information in accordance with legal requirements.
• Managed the maintenance of personnel files and records in an organized manner.

• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Analyze details of sales territories to assess their growth potential and to set quotas.
• Facilitated communications between internal departments such as Sales and Marketing or Customer Service and Accounting.
• Promoted available products and services to customers during service, account management and order calls.
• Developed and implemented marketing strategies to drive sales growth.
• Generated leads through cold-calling, networking events, and digital campaigns.
• Developed pricing models based on market conditions and customer requirements.
• Performed administrative tasks related to sales operations such as filing documents.