LaTeasha Jackson
Referral Specialist
Syracuse,New York
Summary
Talented referral receptionist goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Strategic Community Support Specialist with strong background in crisis intervention and management. Skillfully builds support networks comprised of diverse healthcare providers and businesses, supporting community needs. Works with leaders and law enforcement to address health and safety issues.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medicaid eligibility position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Referral Specialist
Crouse Medical Practice
Syracuse, NY
12.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
DIRECT SUPPORT PROFESSIONAL
ELMCREST AT CASEY’S PLACE
Syracuse, NY
10.2019 - Current
- Responsible for working directly with individuals with mental, intellectual, and physical disabilities
- Work with peers to prepare patients for integrating back into community.
- Developed rapport to create safe and trusting environment for care
- Assisted disabled clients to support independence and well-being
- Minimized injuries to staff or patients through support or restraint to control patient movements
- Monitored progress and documented patient health status changes to keep care team updated
Medicaid Eligibility Specialist
Staffing Solutions
, MT
09.2023 - 03.2024
- Collaborated with other specialists to ensure consistent interpretation of Medicaid regulations and policies.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Developed strong relationships with healthcare providers, coordinating services effectively to best serve eligible clients.
- Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
- Effectively communicated with diverse populations seeking assistance, demonstrating empathy while maintaining professionalism throughout interactions.
Community Support Specialist
Staffing Solutions
Syracuse, NY
10.2020 - 03.2022
- Responsible for managing and providing support to specialized Community Support staff for those in area, and surrounding counties
- Serving as point of escalation and implement solutions for unique issues from team to local health departments, regional DOH offices point of contact or
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Assisted in implementation of community support services in alignment with needs.
- Produced crisis management and intervention plans for communities in need.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
COVID-19 Response Case Investigator
Staffing Solutions
Syracuse, NY
02.2021 - 03.2021
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Performed record keeping by logging client information within secure contact-tracing software.
Contact Tracer
Staffing Solutions
Syracuse, NY
09.2020 - 10.2020
- Used Microsoft Word and other software tools to create documents and other communications.
- Conducted research, gathered information from multiple sources and presented results.
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions
- Served customers and followed outlined steps of service
HEALTH INFORMATIONAL TECHNICIAN
ST. JOSEPH’S HOSPITAL
Syracuse, NY
08.2017 - 07.2020
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Gathered patient information by collecting demographic information from variety of sources.
- Maintained patient confidence by keeping patient records information confidential.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Followed exact procedures for handling transfers and other releases of medical records.
- Prepared and processed forms for government healthcare programs.
CERTIFIED NURSING ASSISTANT
VAN DUYN REHAB. CENTER
Syracuse, NY
10.2001 - 05.2020
- Grooming and bathing patients with low mobility
- Preparing each patient room with necessary items like blankets, pillows, medical equipment, and bathroom needs
- Making sure have regular meals and snacks to maintain good blood sugar levels throughout day
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Maintained best-in-class standards for individualized care in 60-bed unit by continuously checking in with patients and families and quickly providing care
NURSING ASSISSTANT
ST. JOSEPH’S HOSPITAL
Syracuse, NY
07.2015 - 12.2018
- Assist with nutritional needs and food intake
- Perform EKG’s, take blood sugars, and assist with specimens
- Responsible for scheduling, charting and maintaining documents such as Faxes, Scans, while preparing forms to be presented to physician’s for signatures and approvals.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
Education
Certified Professional Medical Coder - Medical
Bryant And Stratton College- Syracuse, New York
Syracuse, NY06.2018
B.S - Health Service Administration
Bryant & Stratton College- Syracuse, New York
Syracuse, New York04.2017
A.A.S - Medical Assisting
Bryant And Stratton College - Syracuse, NY
Syracuse, NY2017
Skills
- Dependable and Responsible
- MS Office
- Flexible and Adaptable
- First Aid/CPR
- Team building
- Analytical and Critical Thinking
- Needs assessment
- Documentation proficiency
- Staff education and training
- Care Plan Assessment
- Diet and Nutrition
- Mobility Support
- Ability to Lift Clients
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
Medicaid Eligibility Specialist
Staffing Solutions
09.2023 - 03.2024
Referral Specialist
Crouse Medical Practice
12.2022 - Current
COVID-19 Response Case Investigator
Staffing Solutions
02.2021 - 03.2021
Community Support Specialist
Staffing Solutions
10.2020 - 03.2022
Contact Tracer
Staffing Solutions
09.2020 - 10.2020
DIRECT SUPPORT PROFESSIONAL
ELMCREST AT CASEY’S PLACE
10.2019 - Current
HEALTH INFORMATIONAL TECHNICIAN
ST. JOSEPH’S HOSPITAL
08.2017 - 07.2020
NURSING ASSISSTANT
ST. JOSEPH’S HOSPITAL
07.2015 - 12.2018
CERTIFIED NURSING ASSISTANT
VAN DUYN REHAB. CENTER
10.2001 - 05.2020
Certified Professional Medical Coder - Medical
Bryant And Stratton College- Syracuse, New York
B.S - Health Service Administration
Bryant & Stratton College- Syracuse, New York
A.A.S - Medical Assisting
Bryant And Stratton College - Syracuse, NY
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