Summary
Overview
Work History
Education
Skills
Timeline
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Latechia Bird

Knoxville,TN

Summary

Industrious Household Manager bringing many years of demonstrated success in managing household operations, including scheduling appointments, coordinating meals with consideration to dietary restrictions and managing finances.

Overview

23
23
years of professional experience

Work History

Stay-at-home Mom

Self
Knoxville, TN
10.2010 - Current
  • Arranged appointments with doctors, dentists, tutors or other service providers as needed.
  • Handled communications between family members and external parties such as schools or employers.
  • Coordinated family activities such as vacations, visits to relatives, and special events.
  • Created a system of organization for filing important documents related to household matters.
  • Maintained detailed records of household bills and payments for accounting purposes.
  • Managed scheduling for all appointments, including medical, and dental visits.
  • Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
  • Scheduled repairs or maintenance when required on any items in the home.
  • Assisted with grocery shopping and meal preparation for the family.
  • Managed outside vendors including contractors, landscapers, cleaners.

Administrative Assistant

Aloha Urology
Honolulu, Hawaii
03.2010 - 10.2010
  • Developed an effective schedule for all incoming appointments ensuring that no double bookings occurred.
  • Called insurance companies to verify coverage and benefits.
  • Assisted in scheduling appointments for patients, including follow-up visits.
  • Performed data entry tasks such as entering patient demographics into EHR system and updating existing records as needed.
  • Retrieved medical charts for doctor's review before meeting with patients.
  • Assisted with front office duties such as photocopying, faxing, scanning documents.
  • Answered multi-line telephone system, transferred calls appropriately and took messages when necessary.
  • Managed incoming and outgoing correspondence with other healthcare providers or offices regarding referrals or medical records requests.
  • Maintained accurate records of patient visits using electronic health record system.
  • Updated patient information in database after every visit including diagnosis codes and insurance details.
  • Provided support to nursing staff by helping them manage their workloads during peak hours.
  • Processed payments from patients and balanced cash drawer at the end of each shift.
  • Ensured that all HIPAA guidelines were followed while handling confidential information.
  • Verified patient insurance coverage prior to scheduled appointments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.

Certified Pharmacy Technician

Baptist Hospital Of East Tennessee
Knoxville, TN
02.2004 - 08.2005
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Conducted compliance packaging of prescribed medications into unit dose containers.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Collaborated with other healthcare professionals to ensure optimal patient care.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Prepared compound medications under the supervision of a licensed pharmacist.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.

Certified Pharmacy Technician

Rite-Aid Pharmacy
Rockwood, Tennessee
08.2001 - 01.2004
  • Generated labels for compounded medications using an automated system.
  • Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
  • Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
  • Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
  • Processed third-party insurance claims for reimbursement of pharmaceuticals.
  • Ensured accurate billing information was included on prescription orders prior to processing them.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Operated cash registers to process customer purchases accurately and efficiently.
  • Assisted other staff members with tasks as needed during peak hours or periods of high customer volume.

Education

Bachelor of Arts - Education

Tusculum College
Greeneville, TN
12-2008

Skills

  • Decision-Making
  • Social Perceptiveness
  • Clerical Support
  • Friendly, Positive Attitude
  • Excellent Communication
  • Dependable and Responsible
  • Microsoft Word
  • Organization and Time Management
  • Customer Relations

Timeline

Stay-at-home Mom

Self
10.2010 - Current

Administrative Assistant

Aloha Urology
03.2010 - 10.2010

Certified Pharmacy Technician

Baptist Hospital Of East Tennessee
02.2004 - 08.2005

Certified Pharmacy Technician

Rite-Aid Pharmacy
08.2001 - 01.2004

Bachelor of Arts - Education

Tusculum College

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Latechia Bird