Latecia Williams
Lithonia,GA
Summary
Skilled Intensive Case Manager with a background in managing complex cases. A passionate mental health professional with over eight years of experience working with clients is a valuable asset to any organization in need of great collaboration, interpersonal skills, multitasking abilities, and the ability to meet tight deadlines every time, coordinating care plans, advocating for client needs, and improving overall patient outcomes.SS
Overview
15
15
years of professional experience
Work History
Lead Intensive Case Management
Traime Behavioral Health
Marietta, GA
04.2024 - Current
- Coordinated services outlined in IRP to enhance integration and reduce service gaps.
- Conduct regular home visits and phone calls to track client progress.
- Communicate recovery progress to families and guardians during challenging moments.
- Coordinate and facilitated clinical and administrative operations for case management.
- Evaluate and enhanced staff caseloads and schedules to achieve necessary unit counts.
- Managed team and facilitated referral assistance.
- Ensure consumers were scheduled for weekly visits.
- Perform ASO evaluations to uphold quality assurance.
- Conducted comprehensive initial assessment
- Facilitated creation and execution of Wellness Recovery Action Plan.
- Release of information (ROI)
- Conducted comprehensive analysis and created interpretive summaries.
- Conducted advanced directive for healthcare
- Authorized provision of treatment services and consent forms.
- Conducted comprehensive psychiatric evaluations to assess mental status and diagnose conditions.
Work-life Referral Coordinator
Janus Associates (BHS)
Baltimore, MD
04.2022 - 02.2024
- Handled over 20 calls daily for work-life and miscellaneous program service requests.
- Conducts client intake and performs comprehensive needs assessment.
- Distributes surveys and oversees incoming SOUs.
- Executed daily EAP referrals, maintaining compliance with all promises.
- Facilitated client connections to suitable employers and community benefits.
- Conducted comprehensive psychological assessments.
- Enhance collaborative engagement with patients, providers, and clients.
- Coordinate up to 20 referrals each day, ensuring effective crisis intervention and session management.
Secretary III
State of Maryland (OPD) Mental health Division
Baltimore, MD
11.2018 - 04.2022
- Facilitates communications by managing 20+ calls, addressing emails, and collaborating with clients.
- Implement clear, consistent administrative procedures to reduce errors and prevent avoidable delays.
- Produced and distributed memos, newsletters, and email updates to enhance internal communication.
Facilitated dissemination of various communication forms to ensure consistent information flow. - Created Google and Excel spreadsheets to track data for over 50 patients. Downloaded more than 30 Ciox medical records for accurate documentation. Entered court dockets daily to maintain up-to-date legal records.
- Draft legal briefs and appeals, submitted to state and federal courts for mental health division.
- Entered over 100 files daily into E-defender and Prolaw software systems.
Identified individual mental health challenges to provide effective support.patients.
Mental Health Case Manager
ABC Solutions
Atlanta , GA
03.2021 - 12.2021
- Assess 20+ patients such as Veterans and individuals on disability to identify individual needs, create care plans to address objectives, goals as identified during evaluation.
- Conduct 4+ client sessions every week, 8+ sessions a month, 10+ comprehensive treatment plans for patients diagnosed with various conditions.
- Training team Lead for Interns; helped to train 10+ interns by assigning weekly tasks, providing guidance, direction, responsible for deciding how to approach tasks.
- Alumni associate team lead conducts 8+ classes monthly, trained 10+interns with less experience with building rapport and developing strategies with clients.
- Referred clients to various programs and community agencies to support treatment processes.
- Conducts interviews to evaluate client needs.
Lead Guest Service Manager
Ronald McDonald House of Charities
Baltimore, MD
03.2010 - 04.2018
- Coordinated 36+ families' annual check-in and check-out confirmations.
- Instructed 36+ families annually on tools for enhanced communication and issue negotiation to strengthen family relationships.
- Managed over 50 high-volume phone calls daily, directing to appropriate guest or internal department.
- Generated invoices for customers, distributed to rooms on day of check-out to minimize wait times at front desk.
- Trained employees to enhance operational efficiency and productivity.
Education
Master of Science - Clinical Mental Health in Counseling
Capella University
Minneapolis, MN12.2021
Master of Science - Program evaluation and Research
Walden University
Minneapolis, Minnesota05.2012
Bachelor of Science - Applied Psychology
Coppin State University
Baltimore, MD06.2009
Complete coursework in research & evaluation and Capstone -
Skills
- 12 years of administrative experience
- Eight years of experience in mental health counseling in training
- Proficient and experienced in scheduling and using Zoom, Adobe Connect, RingCentral, and Max (Multi-Line Phone Proficiency)
- Expert in Word, PowerPoint, Excel, Google Sheets, and Access
- Data management (data collection/data collector)
- Conduct interviews, referrals, and intakes
- Administrative management caseload (EAP)
- Clinical documentation
- Psychological assessments
- Acuity (schedule counseling appointments)
- Initial assessment
- C-SSRS lifetime recent
- Wellness Recovery Action Plan (WRAP)
- Release of information
- CA and interpretive summary
- Advanced directive for healthcare
- Consent to receive treatment services
- CA psychiatric history, mental status, and diagnosis
- Certification for center for Recovery-Oriented Cognitive Therapy (CT-R)
Timeline
Lead Intensive Case Management
Traime Behavioral Health
04.2024 - Current
Work-life Referral Coordinator
Janus Associates (BHS)
04.2022 - 02.2024
Mental Health Case Manager
ABC Solutions
03.2021 - 12.2021
Secretary III
State of Maryland (OPD) Mental health Division
11.2018 - 04.2022
Lead Guest Service Manager
Ronald McDonald House of Charities
03.2010 - 04.2018
Master of Science - Clinical Mental Health in Counseling
Capella University
Master of Science - Program evaluation and Research
Walden University
Bachelor of Science - Applied Psychology
Coppin State University
Complete coursework in research & evaluation and Capstone -
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