LATEDRA BAILEY
Pupil Transportation Operations
Wilmer,TX
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
19
19
years of professional experience
Work History
Owner
Delicate Tax Solutions
10.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Enhanced operational performance by developing effective business strategies, systems, and procedures
- Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions
- Set pricing structures according to market analytics and emerging trends
- Promote business on social media platforms to maximize brand identity and generate revenue
- Participate in networking events to establish community ties, B2B relationships and industry connections
- Hired and mentored core start-up team, working to outline initial company policies and procedures
- Manage payroll, time, and attendance systems.
- Prepare annual and quarterly tax returns for business, corporations, trust, estates, partnerships, and non-profits
Assistant Director of Transportation
Mesquite Independent School District
08.2021 - 06.2024
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Improved department efficiency by streamlining transportation processes and implementing innovative routing solutions.
- Make sound recommendations relative to personnel placement, transfer, retention, and dismissal
- Established strong relationships with key stakeholders including government agencies, community organizations, parents, and other departments within the company to foster collaboration in achieving common goals.
- Implemented safety protocols to ensure compliance with local, state, and federal regulations while minimizing risks associated with transportation activities.
- Conducted regular performance evaluations of employees under supervision, providing constructive feedback aimed at fostering continuous improvement within the team.
- Increased employee retention rates by focusing on professional development and providing opportunities for career growth within the organization.
- Led initiatives focused on enhancing communication between drivers, dispatchers, administrators which resulted in improved coordination during daily operations.
- Coordinated with principals to achieve safe loading and unloading zones for school buses and safe vehicular and pedestrian traffic movement.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
Dispatcher
Duncanville Independent School District
08.2016 - 06.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Assign bus drivers, bus routes, vehicles, and driver substitute for morning and afternoon shifts to ensure daily coverage
- Process request and arrange for extracurricular transportation, communicate with shop and staff to ensure coverage, prepare and submit timely trip billing reports to campuses and departments for payment
- Communicated with drivers and personnel to coordinate timely delivery of students.
- Maintain effective communication with campus administrators
- Directed dispatching, routing, and tracking of 72 fleet vehicles.
- Developed comprehensive training programs for staff members to enhance skill sets and improve overall job performance across the department.
- Ensure training program compliance with federal Entry Level Driver Training (ELDT) requirement
- Managed conflict resolutions with parents, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Collect data for annual Texas Education Agency Transportation Report
- Serve as substitute driver or monitor when needed.
- Trained new dispatchers on district protocols, contributing to a well-prepared team of professionals.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
Multi-unit Office Manager
H&R Block
12.2005 - 04.2019
- Directed operations for up to 4 locations grossing $1.2 million annually with 8 to 22 employees
- Analyzed daily production reports for sales and retention
- Set aggressive yet realistic goals to ensure success
- Trained, mentored, and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Increased profit 13% year over year by focusing on client retention
Education
Bachelor of Arts - Business Administration And Management
Capella University
Minneapolis, MN12.2025
Associate of Applied Science - Business Administration
ESS College of Business
Dallas, TX05.2001
Skills
- Relationship Building
- Continuous improvements
- Verbal and written communication
- Operational Efficiency
- Transportation Regulations
- Route Optimization
- Fleet Management
- Teamwork and Collaboration
- Multitasking
- Motivating Teams
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve new office of the year, earning recognition from upper management and financial reward.
- Promoted from Associate to Office Manager, in less than 4-months.
- Promoted from Transportation Manager to Assistant director within 1 month.
Affiliations
- NTAPT Member since 2017 (Secretary 20-21)
- TAPT Member since 2018 (Certifications include Official, Supervisor, and Specialist)
- TASBO Member since 2019
- NAPT Member 2020
- TEEX Certified School Bus Driver Instructor
References
- Michelle Ramm, 512-644-4372, mrramm@forneyisd.net, Forney ISD - Executive Director of Transportation
- Mike Horn, 214-317-2582, mhorn@lhb-tx.com, Long Horn Bus Sales
- Kyle Holcumb, 972-882-7362, kholculb@mesquiteisd.org, Mesquite ISD – Director of Auxiliary Personnel
- Tressa Wolford, 832-224-7342, tresa.wolford@chisd.net, Cedar Hill ISD – Route Coordinator
Timeline
Assistant Director of Transportation
Mesquite Independent School District
08.2021 - 06.2024
Owner
Delicate Tax Solutions
10.2017 - Current
Dispatcher
Duncanville Independent School District
08.2016 - 06.2021
Multi-unit Office Manager
H&R Block
12.2005 - 04.2019
Bachelor of Arts - Business Administration And Management
Capella University
Associate of Applied Science - Business Administration
ESS College of Business
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