Lateef Thompson
St Thornton,CO
Summary
To provide superior customer service and administrative assistant duties using my prior knowledge in call center and front office types of environments. While implementing my recently obtain business skills training. In addition but not limited to: Problem-solving skills, inbound/outbound soft collection experience, filing, faxing, typing, package tracking and shipment.
ACCOMPLISHMENTS
Frequently was able to achieve Leadership roles with various organizations.
I have participated in organizing and re-organizational needs for various companies.
I am experienced in personnel staffing and eliminations to fit business budgeting and production needs & requirements. KEYWORD SUMMARY
Manager, Supervisor, Lead Dispatcher, Call Taker, Insurance, Customer Service, Sales, Office Administration, Quality Assurance, Office Coordinator, Claims Processor, Inbound/Outbound Sales, Inbound/Outbound Collections, Data Entry, Clerical, Coaching and Development, Agent Support
Overview
9
9
years of professional experience
Work History
Supply Chain Coordinator
Liberty Oil Field Services
Denver, CO
07.2021 - Current
- Logistics Specialists
- Management of carrier services and their trucking
- Managed Liberty & PropX boxes
- With ratability sent out loads to carriers at an cadence of that the well was pumping in 3hrs stages
- Managed inventory levels for up to 5 well pads at a time in 12hrs shifts
- Was able to calculate time and distance in round trip sequence to avoid NPT (non production time.)
- Prepare end of shift hand off report to oncoming daytime shift personnel
- To advise them of any occurrences that happened overnight.
President, Field Engineer/C&I, CRAN Integrator
MobileComm Professionals Inc
Bush, Richardson, TX
08.2019 - 07.2021
- Experience with Commissioning and Integration of Nokia BBU on T-Mobile and Sprint networks
- Core responsibilities are working closely Tower and Ground Crews
- 2yrs - Experience commissioning 7250 ixr-e routers and 7750 and 7705 CSR as well
- 2yrs - Experience with Transport/Backhaul connectivity, Creating L600 sites (Mid/Low band 4G (LTE); 3G(WCDMA); 2G(GSM))
- 2yrs - Experience creating Anchor Sites post L600 site builds
- 2yrs - Experience cutting over FSMF/FSME or ESMB bbu’s to SRAN connection on ASIA or ASIB’s bbu’s (Airscale) using RF6 and sRIO connections
- Normally ESMB modules are decommissioned unless kept as SA
- 1yr - Commissioning ASIB’s for L2500 (LTE) services
- 1-2yrs - Commissioning ASIK’s for N600/N2500 (5G) services
- Experience with reading and interpreting Port Matrix and RSDF for Cell Sites
- 2yrs - Experience with troubleshooting VSWR TWRP SFP Rx/Tx monitoring
- 2yrs - Commissioning EAC box and Orion Controllers
- 2yrs - Compilation of EOD and Site Closeout Reports
Falck Rocky Mountain, 911 Dispatcher
Bethany, Aurora, CO
08.2018 - 08.2019
- Overnight EMT/ Paramedic GT &,
- 1yr Prior Experience - Night EMT dispatcher 1900-0700 Sunday-Thursday
- 1yr Prior Experience - Receive; Prioritize; Triage for all incoming calls
- 1yr Prior Experience - Effectively channeling emergency and non-emergency calls
- Effectively Post and Dispatch emergency and non-emergent calls, Logistically make on the fly dispatching decisions for coverage do to business needs
- Prior Experience - Call Taking
- 1yr - Use of CAD (Computer Aided Dispatch) for City of Aurora
- 5yrs, Use of 2-Way radio on Tac 2 (Fire & Police); Green (Denver); and Tac 4
- 12yrs Prior Experience - Customer Service for Internal and External personnel
- ( EMT; Paramedics; Fire & Police Agencies)
- 12yrs Prior Experience - Time Management skill and Working Independently
- Pass downs of “On-Coming” crews; advise crews of any remaining issues during shift
- Perform basic and advance data entry per company needs.
Independent Contractor – Parts Delivery
New Horizon Logistics
02.2017 - 08.2017
- Customer Service/ Customer Facing
- Inventory Management
- Invoice Management
- Accounts Receivable
- Delivering Parts to Dealerships
- Route Driving
- GPS/Smartphone/ Metro Area Knowledge
- Due Diligence – Making sure the correct parts make it to correct locations.
Independent Contractor
Inman’s Auto Rescue
04.2016 - 02.2017
- Roadside Assistance
- Handle roadside and home Tire Changes for all major motor clubs and car insurance providers in Denver Metro Area
- Handle roadside and home Jump Start for all major motor clubs and car insurance providers in Denver Metro Area
- Handle roadside and home Fuel Delivery for all major motor clubs and car insurance providers in Denver Metro Area
- Handle roadside and home Vehicle Unlock for all major motor clubs and car insurance providers in Denver Metro Area
- Handle roadside and home Customer Service calls from all major motor clubs and car insurance providers in Denver Metro Area
- Handle roadside and home Dispatching for all major motor clubs and car insurance providers in
- Denver Metro Area.
Swing Shift Dispatcher/CSR/Office Support
Seedy Messenger Delivery, Curtis
St Denver, CO
11.2014 - 04.2016
- Handled all inbound calls from clients needing Courier services
- Handled all inbound Driver calls/ routing/ and directions if needed
- Entered all request into CSM (DataTrac) to dispatch calls to Driver and Bike Messengers
- Receive and Reply to all fax & email requests in real time while dispatching
- Have complete understanding Denver Metro and Outlaying areas 100 block system i.e
- (000 Block is Ellsworth & Broadway,) then dispatch north, south, east, west from end to end and point to point
- Training/Mentoring New Driver
- Daily Call Tracking
- Night Report/ Incident report generation for Management staff
- Closed down office/ empty trash/ re-fill office supplies (paper in fax & copy machines, pens, pencils, paper clips etc.) Lock gates for company property
- Set Alarm to building.
Education
Bachelors Degree - Business Administration
Devry University
2012
High School Diploma General - Studies
Thomas Jefferson H.S
1998
Timeline
Supply Chain Coordinator
Liberty Oil Field Services
07.2021 - Current
President, Field Engineer/C&I, CRAN Integrator
MobileComm Professionals Inc
08.2019 - 07.2021
Falck Rocky Mountain, 911 Dispatcher
08.2018 - 08.2019
Independent Contractor – Parts Delivery
New Horizon Logistics
02.2017 - 08.2017
Independent Contractor
Inman’s Auto Rescue
04.2016 - 02.2017
Swing Shift Dispatcher/CSR/Office Support
Seedy Messenger Delivery, Curtis
11.2014 - 04.2016
Bachelors Degree - Business Administration
Devry University
High School Diploma General - Studies
Thomas Jefferson H.S
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