Lateefa Ali
Orlando,FL
Summary
Dynamic Catering Manager with a proven track record at Walt Disney World Resort, excelling in event planning and customer service. Expert in menu development and complaint resolution, boosted customer satisfaction significantly. Skilled in Microsoft Office Suite and known for a high-energy attitude, effectively enhance client experiences and operational efficiency.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Catering Manager
Ooh Lala Catering and Caked LLC
01.2024 - Current
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Designed catering packages to increase sales and customer experience.
- Worked with chefs to plan menus according to client needs and budgets.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Purchased food and cultivated strong vendor relationships.
- Worked on sales promotions and coordinated promotions with general manager and graphics and circulation team.
Catering Coordinator
Walt Disney World Resort
02.2023 - 02.2024
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
- Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Customer Support Specialist
Gilbert Tranportation LLC
01.2008 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associate of Applied Science - Culinary Arts And Entreprenuership
Auguste Escoffier School of Culinary Arts
Denver, CO10-2023
Skills
- ServSafe manager
- Complaint resolution
- Scheduling
- Verbal and written communication
- Recordkeeping strengths
- Time management
- High-energy attitude
- Microsoft Office Suite
- Professional telephone demeanor
- Multitasking and organization
- Customer service
- Data entry
- Typing proficiency
- Researching
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Catering Manager
Ooh Lala Catering and Caked LLC
01.2024 - Current
Catering Coordinator
Walt Disney World Resort
02.2023 - 02.2024
Customer Support Specialist
Gilbert Tranportation LLC
01.2008 - 01.2022
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Associate of Applied Science - Culinary Arts And Entreprenuership
Auguste Escoffier School of Culinary Arts
Similar Profiles
Margaret MuriithiMargaret Muriithi
Licensed Vocational Nurse at Lala Healthcare Solutions LLCLicensed Vocational Nurse at Lala Healthcare Solutions LLC
JANE NDIRANGUJANE NDIRANGU
Licensed Vocational Nurse at Lala Healthcare Solutions, LLCLicensed Vocational Nurse at Lala Healthcare Solutions, LLC
Avery CampbellAvery Campbell
Hair & Makeup Artist at Caked Up With RileyHair & Makeup Artist at Caked Up With Riley