Lateefah Desouza
South River
Summary
Dynamic professional with a proven track record in customer engagement and sales process optimization, notably at Daisy Mart. Excelled in relationship building, exceeding monthly targets through effective strategies and active listening. Skilled in complaint handling and up-selling, fostering loyalty and maximizing revenue. Demonstrated exceptional multitasking and customer care abilities across diverse roles.
Overview
2
2
years of professional experience
Work History
Salesperson
Daisy Mart
04.2024 - Current
- Monitored service after sale and implemented quick and effective problem resolutions.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Developed relationships with clients for increased loyalty and repeat business.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Implemented effective sales strategies to maximize revenue generation.
Server
Causways Ice Cream
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Host
Campozinho
10.2023 - 04.2024
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained an organized host stand, including menus, reservation logs, and seating charts.
- Trained new hostesses on customer service best practices.
- Delivered pick-up and curbside orders to guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Attentively listening to guest needs.
- Maintained up-to-date knowledge of menu offerings and daily specials.
- Managed reservations efficiently to accommodate walk-in guests.
- Answered customer questions about hours, seating, and menu information.
- Assisted servers with food delivery during peak hours.
- Implemented table rotation system.
- Collaborated with kitchen staff to dietary restrictions or special requests from customers.
- Promoted business loyalty by fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions..
- Answered phone calls to take orders, give information and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Demonstrated strong multitasking skills, such as answering phone calls, greeting guests, and updating reservation logs.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
South River High School
South River, NJSkills
- Customer service
- Customer relationship building
- Customer engagement
- Sales process
- Active listening
- Complaint handling
- Up-selling
- Display restocking
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Salesperson
Daisy Mart
04.2024 - Current
Host
Campozinho
10.2023 - 04.2024
Server
Causways Ice Cream
05.2023 - Current
South River High School
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