Summary
Overview
Work History
Education
Skills
Accomplishments
HIGHLIGHTS
Timeline
Generic

Lateefah Kindell Bowman

Conyers,USA

Summary

I am exceptionally skilled in exceeding sales goals and company expectations by expanding client base and maintaining very high standards of customer service. I am also equipped with the skills, knowledge, and experience in delivering support services and resolving customer complaints, including escalations. I am and will always be driven to exceed sales goals and build long-term relationships with customers. I fulfill my desire and goal to always create a positive shopping experience through high-quality customer care.

Overview

28
28
years of professional experience

Work History

Flight Attendant

Delta Air Lines
06.2021 - Current
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Ensured safety and comfort of customers onboard aircraft.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Assisted passengers in boarding and deplaning aircraft.
  • Advised passengers of flight regulations to maximize safety and security.
  • Assisted passengers with storing luggage and helped locate seating.
  • Responded to passenger emergencies to provide first aid.
  • Answered passengers' questions about flight, aircraft and destination.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Delivered food and beverage service, reading material and other in-flight services.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Welcomed passengers aboard and provided overview of safety procedures.
  • Offered personalized assistance to children, elderly and passengers with special needs.

Virtual Customer Care Professional

American Express
02.2016 - Current
  • Deliver exceptional customer service by ensuring all clients have an awarding customer service experience that cannot be compared.
  • Ease client’s mind and put them at ease by ensuring the concerns will be resolved Build and establish a trusted rapport to ensure card members understand the critical need of having specific benefits and features of all card products.

Sales/Billing Account Executive

Comcast
08.2005 - 10.2015
  • Implemented a consultative selling approach on all inbound calls. Generated multiple leads weekly.
  • Contacted new and existing customers to discuss how their needs could be met with specific products and services.
  • Negotiated process, terms of sales and service agreements.
  • Responded to all customer inquiries in a timely manner.
  • I also managed a wide variety of customer service and administrative tasks to resolve customers’ issues quickly and efficiently.

Ladies’ Suit Specialist

Macy’s Department Store
09.2003 - 06.2005
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged and returned merchandise for customers quickly and efficiently.
  • Served as liaison between customers, store personnel and various store departments.

Shift Manager

Popeye’s Chicken and Biscuits Restaurant
01.1998 - 06.2002
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Education

High School Diploma - undefined

College Prep - Criminal Justice

Georgia Southern University

Skills

  • Organized and meticulous
  • Flexible schedule
  • Dependable
  • Documentation and reporting
  • Exceeds all expectations of any sales goals
  • Attention to detail
  • Issue resolution
  • Customer service
  • Excellent communication abilities

Accomplishments

  • Filed and processed up to 70 calls per day.
  • Winner of the “Awesome Award” in November of 2013.
  • I received recognition for my outstanding customer service skills, in which customers graded me on the customer service I extended to them.
  • I have always managed to stay in the top ‘ten’ for exceeding sales expectations.
  • Award-winning sales professional looking to exponentially increase revenue in a fast-growing industry.
  • Goal-driven sales professional who diligently follows up on all leads to drive new business.
  • Motivated Inside Sales Representative successful at exceeding metrics measuring outbound call numbers.
  • Remains focused on increasing sales through expert customer outreach.

HIGHLIGHTS

  • Superior communication skills
  • Cheerful and energetic
  • Flexible scheduling
  • Effective team player
  • Superior organization skills
  • Resolution-oriented
  • Dependable and reliable
  • Savvy negotiator

Timeline

Flight Attendant

Delta Air Lines
06.2021 - Current

Virtual Customer Care Professional

American Express
02.2016 - Current

Sales/Billing Account Executive

Comcast
08.2005 - 10.2015

Ladies’ Suit Specialist

Macy’s Department Store
09.2003 - 06.2005

Shift Manager

Popeye’s Chicken and Biscuits Restaurant
01.1998 - 06.2002

High School Diploma - undefined

College Prep - Criminal Justice

Georgia Southern University

Similar Profiles

CREATE PROFILE