Lateefah Kindell Bowman
Conyers,USA
Summary
I am exceptionally skilled in exceeding sales goals and company expectations by expanding client base and maintaining very high standards of customer service. I am also equipped with the skills, knowledge, and experience in delivering support services and resolving customer complaints, including escalations. I am and will always be driven to exceed sales goals and build long-term relationships with customers. I fulfill my desire and goal to always create a positive shopping experience through high-quality customer care.
Overview
28
28
years of professional experience
Work History
Flight Attendant
Delta Air Lines
Atlanta, Ga.
06.2021 - Current
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Relayed updates and information to passengers after confirming key details with pilot.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Ensured safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Assisted passengers in boarding and deplaning aircraft.
- Advised passengers of flight regulations to maximize safety and security.
- Assisted passengers with storing luggage and helped locate seating.
- Responded to passenger emergencies to provide first aid.
- Answered passengers' questions about flight, aircraft and destination.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Completed pre-flight safety checks to reinforce passenger safety.
- Delivered food and beverage service, reading material and other in-flight services.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Collaborated with flight crew to maximize smooth and safe flights.
- Welcomed passengers aboard and provided overview of safety procedures.
- Offered personalized assistance to children, elderly and passengers with special needs.
Virtual Customer Care Professional
American Express
02.2016 - Current
- Deliver exceptional customer service by ensuring all clients have an awarding customer service experience that cannot be compared.
- Ease client’s mind and put them at ease by ensuring the concerns will be resolved Build and establish a trusted rapport to ensure card members understand the critical need of having specific benefits and features of all card products.
Sales/Billing Account Executive
Comcast
Alpharetta, Ga
08.2005 - 10.2015
- Implemented a consultative selling approach on all inbound calls. Generated multiple leads weekly.
- Contacted new and existing customers to discuss how their needs could be met with specific products and services.
- Negotiated process, terms of sales and service agreements.
- Responded to all customer inquiries in a timely manner.
- I also managed a wide variety of customer service and administrative tasks to resolve customers’ issues quickly and efficiently.
Ladies’ Suit Specialist
Macy’s Department Store
Atlanta
09.2003 - 06.2005
- Recommended and helped customers select merchandise based on their needs.
- Exchanged and returned merchandise for customers quickly and efficiently.
- Served as liaison between customers, store personnel and various store departments.
Shift Manager
Popeye’s Chicken and Biscuits Restaurant
Statesboro, GA
01.1998 - 06.2002
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Education
High School Diploma - undefined
College Prep - Criminal Justice
Georgia Southern University
Skills
- Organized and meticulous
- Flexible schedule
- Dependable
- Documentation and reporting
- Exceeds all expectations of any sales goals
- Attention to detail
- Issue resolution
- Customer service
- Excellent communication abilities
Accomplishments
- Filed and processed up to 70 calls per day.
- Winner of the “Awesome Award” in November of 2013.
- I received recognition for my outstanding customer service skills, in which customers graded me on the customer service I extended to them.
- I have always managed to stay in the top ‘ten’ for exceeding sales expectations.
- Award-winning sales professional looking to exponentially increase revenue in a fast-growing industry.
- Goal-driven sales professional who diligently follows up on all leads to drive new business.
- Motivated Inside Sales Representative successful at exceeding metrics measuring outbound call numbers.
- Remains focused on increasing sales through expert customer outreach.
HIGHLIGHTS
- Superior communication skills
- Cheerful and energetic
- Flexible scheduling
- Effective team player
- Superior organization skills
- Resolution-oriented
- Dependable and reliable
- Savvy negotiator
Timeline
Flight Attendant
Delta Air Lines
06.2021 - Current
Virtual Customer Care Professional
American Express
02.2016 - Current
Sales/Billing Account Executive
Comcast
08.2005 - 10.2015
Ladies’ Suit Specialist
Macy’s Department Store
09.2003 - 06.2005
Shift Manager
Popeye’s Chicken and Biscuits Restaurant
01.1998 - 06.2002
High School Diploma - undefined
College Prep - Criminal Justice
Georgia Southern University