Lateefah Ross
Bayonne,NJ
Summary
Seasoned professional with a proven track record in customer service and commercial driving, notably with Transdev. Excelled in fare collection and maintaining operational efficiency, while demonstrating exceptional social perceptiveness and a positive demeanor. Skilled in technology-based navigation and clerical support, ensuring seamless operations and superior service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bus Driver
Transdev
North Bergen, NJ
01.2024 - 08.2024
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Collected fares and provided route updates and schedule information.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Helped elderly and disabled passengers board and exit bus.
Toll Collector
New Jersey Turnpike Authority
Jersey City, NJ
06.2017 - 04.2019
- Counted cash drawers at the beginning of shifts to verify correct amounts.
- Kept periodic balance sheets of amounts and numbers of transactions.
- Process cash for customer purchases..
- Computed and recorded totals of transactions..
- Supervised others and on-the-job training.
- Provided efficient and courteous service to customers at all times.
Administrative Assistant
Jerome T. Williams Esq.
Piscataway, NJ
02.2010 - 01.2017
- Maintained files and filing, keeping sensitive information confidential.
- Maintained calendars and schedules to set appointments for management team.
- Trained staff on office procedures and software applications.
- Established professional and collaborative working relationships with company associates and external parties.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Delivery Driver
Amazon
Carteret, NJ
05.2016 - 09.2016
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Handled merchandise in accordance with product handling standards.
- maintained Accurate records of goods collected and delivered.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Monitored fuel level throughout shift and refueled when necessary.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Received daily delivery instructions and route assignments from dispatch.
Education
Criminal Justice/Sociology
New Jersey City University
Jersey City, NJ06-2017
Skills
- Commercial driving
- Fare collection
- Monetary transactions
- Bus maintenance
- Customer service
- Map reading
- Technology-based navigation
- Calm and professional under pressure
- Upbeat and positive personality
- Social perceptiveness
- Understanding customer needs
- Active listening
- Providing feedback
- Clerical support
Certification
- Home Health Aide
- Medical Assistant
- Phlebotomy
- CPR Certified
- CDL C
PUBLICATIONS
- Awareness of STD, STI, and HIV
- Breastfeeding and Infant Mortality Reduction
- Pregnancy
References
References available upon request.
Timeline
Bus Driver
Transdev
01.2024 - 08.2024
Toll Collector
New Jersey Turnpike Authority
06.2017 - 04.2019
Delivery Driver
Amazon
05.2016 - 09.2016
Administrative Assistant
Jerome T. Williams Esq.
02.2010 - 01.2017
Criminal Justice/Sociology
New Jersey City University
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