Lateefah A Daniels
Customer Care Specialist
Spring Hill,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Store Manager/ Bridal Consultant
Brides, Budget, LLC
Spring Hill, TN
09.2022 - 06.2023
- Sold and fitted Product for brides-to-be.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Financial Customer Service Agent
SYKES Enterprise, Inc
Spring Hill, TN
11.2021 - 09.2022
- QuickBooks Online Payroll Expert/ ProConnect Online Expert, Assisted customers with their Intuit's QBOP programs, ProConnect Online tax software and QBO accounts to provide resolutions to their questions, concerns, and problems via calls and chats
- Troubleshooted issues that were extremely technical in nature, including hardware, software, and user logins
- Troubleshooted hardware issues that may have prevented full use of Intuit's product suites
- Solved problems that may be unstructured and required use of conceptual thinking skills
- I ensured all services being delivered to customers met contractual Key Performance Indicator (‘KPIs’)
- While attentively listening to customer needs and concerns, demonstrating empathy, and showing compassion, I was able to build a strong rapport, so the customer felt confident of my resolutions, as well as their capabilities to move forward with any further
- As required, I prepared completed and accurate case notes for all customers, ensuring that all personal information was encrypted and closed per
Financial Customer Service Agent
02.2022 - 04.2022
- Omni InteractionsAs an independent contractor who supported the 2022 tax season, I provided customer service to Intuit customers who wanted more information on features and functions of the current year’s TurboTax software
- I was also responsible for assisting them I interacted with multiple customers via phone and chat simultaneously , helping them navigate both the cloud-based and downloaded version of the tax program, assisted with locating prior years’ tax returns, and resetting passwords.
Customer Service Agent
Omni Interactions
04.2021 - 07.2021
- I- Remote Vaccine Scheduler, Worked the Walgreens project by assisting inbound callers who wanted to schedule an appointment to get their COVID-19 vaccine
- If appointments were available, I would walk them through a series of qualifying questions per CDC and state requirements, verify personal and sensitive information and then schedule them to receive their 1st and 2nd doses of the COVID-19 vaccine at their local Walgreens.
Customer Service Agent
SYKES Enterprise, Inc
03.2021 - 04.2021
- I- Remote Telehealth Proctor, Participated in the Abbott VIP project
- Due to the indoor hospitality venue, attendees needed to take an at-home COVID test every day prior to entering The US Masters Tournament 2021
- I was able to successfully proctor and complete 100’s of test for the many VIP patrons at this event
- The COVID-19 at home testing program was specifically designed for VIP patrons that held tickets to Berckman’s Place, which was a hospitality experience, at the Augusta National
- I had to show the utmost of respect, privacy, and dignity in interfacing with the individuals that was being tested
- I displayed professionalism to the highest level, instructed the patrons with precise step-by-step instructions and supplied accurate, up-to date information to each patron in a timely manner.
Domestic Engineer
Daniels
Spring Hill, TN
11.2016 - 03.2021
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Monitored digital security cameras for personal residential properties.
- Answered telephone and doorbell, took messages, and relayed information to owner.
- Collected, forwarded or signed for mail, packages, or home services.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Inspected utilities and appliances to detect possible issues requiring repair.
- Occupied personal residences to maintain security of property and oversee necessary business and repair transactions during temporary absence of owner.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Operated electronic backpack vacuums and floor sweepers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Dusted picture frames and wall hangings with cloth.
Manufacturing Technician II
Wright Medical
Franklin, TN
05.2013 - 11.2016
- Supervised several employees in the department while orchestrating the completion of medical kits, both nationally and internationally
- Received customer calls and emails on product orders
- Purchased, budgeted, and documented all supplies needed to successfully facilitate the processes of the warehouse
- Streamlined the receiving of shipments according to FDA specifications, all while successfully certifying new technicians on proper inspections and ordering of such
- Collaborated with the accounting department on targeted goals, calculated profits, as well as decreasing waste management
- Received customer calls on product information and specifications.
Education
Associates - Accounting
Daymar College
Murfreesboro, TN 01.2017 - 01.2020
LMT Licensure - Massage Therapy
Cortiva Massage Institute
Pinellas Park, FL 10.2011 - 12.2012
General -
Spring Hill High School
Columbia, TN 08.1998 - 05.2001
Skills
Intuit Product Expert
Data entryFinancial Statements Revaluation
Adobe Connect Zo ho Books accrual accounting system
Active Listening
Planning and Coordination
Cultural Awareness
Interpersonal Communication
Attention to Detail
MS Office
Microsoft applications proficiency
Organization
Cash register operation
Dress fitting specialist
Humanity application
G-Suite
FB Business Suite
Workday
Timeline
Store Manager/ Bridal Consultant
Brides, Budget, LLC
09.2022 - 06.2023
Financial Customer Service Agent
02.2022 - 04.2022
Financial Customer Service Agent
SYKES Enterprise, Inc
11.2021 - 09.2022
Customer Service Agent
Omni Interactions
04.2021 - 07.2021
Customer Service Agent
SYKES Enterprise, Inc
03.2021 - 04.2021
Associates - Accounting
Daymar College
01.2017 - 01.2020
Domestic Engineer
Daniels
11.2016 - 03.2021
Manufacturing Technician II
Wright Medical
05.2013 - 11.2016
LMT Licensure - Massage Therapy
Cortiva Massage Institute
10.2011 - 12.2012
General -
Spring Hill High School
08.1998 - 05.2001