Lateefah M. Little
Willingboro,NJ
Summary
Highly skilled manager experienced in various facets of human resources, operations and management. Demonstrated ability to manage assignments in a timely and professional manner. Strategic thinker with strong decision-making skills. Ability to oversee coaching, training, and mentoring efforts to ensure employee retention and growth. Expertise in providing progressive growth in recruiting, staffing, training and operations while demonstrating direct communication and building relationships. Accustomed to collaborating with various partners and stakeholders to meet organizational goals and objectives.
Overview
26
26
years of professional experience
Work History
TRANSIT - Principal Supervisor
NJ, ACTP
Newark, NJ
12.2019 - Current
- Collaborate with Talent Acquisition to develop interview questionnaires and recruit most qualified candidates for Assistant Conductor Training Program ensuring alignment with department and organizational vision
- Recruit and train qualified Instructors for training program
- Develop and manage partnerships at all levels of the organization
- Develop comprehensive training courses, guiding staff and mentoring by implementing new teaching methodologies
- Implement new training initiatives including online learning programs, to ensure continuous employee learning.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed 125 students per year for the Assistant Conductor Training Program
T & E Training Specialist/ Instructor
NJ TRANSIT
Newark, NJ
04.2019 - 12.2019
- Collaborate with management to achieve maximum results
- Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Work closely with the Director to maintain optimum levels of communication to effectively and efficiently complete projects
- Design and present technical training to T&E craft employees including exams, quizzes, and practice material
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
Conductor
NJ TRANSIT
Maplewood, NJ
01.2017 - 04.2019
- Collect tickets and fees from everyone prior to start of tour
- Demonstrate respect, approachability, and willingness to help wherever needed
- Ensuring compliance with policies and procedures
- Performed various functions in Rail Operations
- NORAC qualified and certified Conductor for Newark and Hoboken Divisions.
Senior Trainmaster
NJ TRANSIT
New York, NY
03.2016 - 03.2017
- Monitor crew schedules and equipment cycles and ensure the efficiency and timely implementation
- Identify issues, analyzed information, and provided solutions to problems
- Supervise transportation crews in the performance of their duties, ensuring they are knowledgeable and comply with all NORAC operating rules, NJ TRANSIT Special Instructions, FRA Codes of Regulations, and applicable corporate policies
- Take corrective action to prevent reoccurrences by issuing various forms of reinstruction and other progressive discipline to employees involved, as warranted.
Insurance Sales Agent
American Income Life Insurance Company
Edison, NJ
12.2006 - 06.2008
- Engage new clients and develop relationships through networking, direct referrals, lead databases and cold calling to recruit 30 new clients per month
- Customize existing insurance programs to suit individual client needs by analyzing specific requirements.
Account Manager
MBNA
Newark, NJ
02.2004 - 04.2006
- Recruit new clients and secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Boost sales numbers with proactive account servicing and diligent relationship-building by managing 75 customer calls per day.
- Educated clients on new products or services to increase customer engagement with brand.
- Developed and implemented strategies to increase client retention.
Human Resources Rep
UPS
Secaucus, NJ
01.1998 - 01.2005
- Recruit, screen, hire, and assign workers to positions based on qualifications
- Create and implement new training initiatives including modules with interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
- Respond to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
Education
MBA - Human Resource Management/ Data
Saint Peter's University
11.2021
Certificate : Labor & Employment Law - undefined
Rutgers, The State University of New Jersey
03.2021
Bachelor of Science - Business Management
Saint Peter's University
12.2020
Associate of Arts - Accounting
Essex County College
05.2001
Skills
- Expertise in classroom and online presentation with abilities including interpersonal, written, and verbal communication
- Extensive experience supervising, mentoring, coaching, and developing employees, and teams
- Proven research, problem-solving, quantitative abilities, and data analysis
- Excellent time organization and prioritization management for completing multiple projects with time-sensitive deadlines
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
TRANSIT - Principal Supervisor
NJ, ACTP
12.2019 - Current
T & E Training Specialist/ Instructor
NJ TRANSIT
04.2019 - 12.2019
Conductor
NJ TRANSIT
01.2017 - 04.2019
Senior Trainmaster
NJ TRANSIT
03.2016 - 03.2017
Insurance Sales Agent
American Income Life Insurance Company
12.2006 - 06.2008
Account Manager
MBNA
02.2004 - 04.2006
Human Resources Rep
UPS
01.1998 - 01.2005
MBA - Human Resource Management/ Data
Saint Peter's University
Certificate : Labor & Employment Law - undefined
Rutgers, The State University of New Jersey
Bachelor of Science - Business Management
Saint Peter's University
Associate of Arts - Accounting
Essex County College
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