Customer Service Representative
Metro Social Services
ST PAUL, MN
- Developed training materials for new employees related to clinical data management practices.
- Participated in meetings with stakeholders to discuss project timelines and deliverables.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Conducted regular follow-up calls with customers after resolving their issues.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Took special orders in person and over telephone, generating additional revenue every month.
- Processed clinical data by entering records of receipt, verification and entry of information.
