Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lateema Phillips

Riviera Beach,FL

Summary

Adept at medical records management and fostering positive client interactions, I significantly enhanced patient care and data security at Seabreeze Rehab & Nursing. My expertise in EMR/EHR systems and commitment to HIPAA compliance streamlined operations, achieving a 20% improvement in records retrieval efficiency. My collaborative approach and proficiency in office administration have consistently supported team success and patient satisfaction.

Experienced Administrative Assistant versed in scanning, arranging and filing medical records in master file systems and individual patient vaults. Highly organized, efficient and detail-oriented team player with systematic approach.

Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Records Specialist

Seabreeze Rehab & Nursing
02.2023 - 08.2024
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Maintained patient records in compliance with security regulations.
  • Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
  • Kept accurate log of requests for medical information and records.
  • Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Followed up with patients about medical and healthcare processes.
  • Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.

Administrative Assistant

Community Partners of South Florida
01.2022 - 01.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Established administrative work procedures to track staff's daily tasks.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Administrative Assistant

Riviera Beach CRA
10.2021 - 01.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.

Administrative Assistant

Guardian Ad Litem Program Port Saint Lucie
01.2019 - 11.2021
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.
  • Performed research to collect and record industry data
  • Typing error free correspondence and reports using a word processing program.
  • Ensuring the timely filing of GAL reports with the courts and other parties (Attorneys)
  • Setting up and maintaining paper and electronic filing systems and volunteer and staff files for records, correspondence, and other material.
  • Responsible work performing as variety of secretarial, administrative support

Mental Health Technician

South County Mental Health Cen
03.2016 - 12.2018
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.

Education

Associates In Science - Human Services

Palm Beach State College
Lake Worth, FL

CCC - Human Services

Palm Beach State College
Lake Worth, FL
12.2024

High School Diploma -

Forest Hill CHS
West Palm Beach
05.2013

Skills

  • Medical records management
  • Insurance verification
  • Medical records filing
  • Medical office procedures
  • Records request handling
  • Telephone etiquette
  • Records organization
  • Release of information
  • Medical office administration
  • Patient confidentiality
  • Office administration
  • Clinical documentation
  • Data security procedures
  • Medical terminology
  • Proficiency in software
  • Knowledgeable in software
  • EMR / EHR
  • Client interactions
  • HIPAA compliance
  • Document scanning
  • Medical records retrieval
  • Positive interactions
  • Records pulling
  • Records filing
  • Customer service
  • Written and verbal communication
  • Data entry
  • New patient chart preparation
  • Filing procedures
  • Clerical functions

Certification

College Credit Certificate in Human Services

CPR/AED

Security D License

Timeline

Medical Records Specialist

Seabreeze Rehab & Nursing
02.2023 - 08.2024

Administrative Assistant

Community Partners of South Florida
01.2022 - 01.2023

Administrative Assistant

Riviera Beach CRA
10.2021 - 01.2022

Administrative Assistant

Guardian Ad Litem Program Port Saint Lucie
01.2019 - 11.2021

Mental Health Technician

South County Mental Health Cen
03.2016 - 12.2018

Associates In Science - Human Services

Palm Beach State College

CCC - Human Services

Palm Beach State College

High School Diploma -

Forest Hill CHS

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Lateema Phillips