LaTeena Davis
Lexington,KY
Summary
Dedicated Office Assistant with over 5+ successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft and history achieving high data output.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Style Specialist
Dillards Department Store
08.2022 - Current
- Developed client relationships for long-term loyalty through attentive service and understanding of individual style preferences.
- Managed returns/exchanges efficiently while adhering to company policies-ensuring continued customer satisfaction.
- Utilized social media platforms effectively to showcase new arrivals, special promotions, or upcoming events-driving increased foot traffic into the store.
- Organized in-store events to promote new products and attract potential customers, increasing brand awareness and sales revenue.
- Conducted personal shopping appointments, tailoring selections to meet individual client needs and preferences.
- Increased customer satisfaction by providing personalized fashion advice and styling recommendations.
Customer Service Manager
Blue Grass Airport
09.2020 - 07.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Office Assistant
Glevans Social Services
03.2014 - 12.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Legal Assistant
Detroit Law Center
08.2008 - 12.2013
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Maintained up-to-date knowledge of legal developments and changes in law, ensuring firm's practices remained compliant and effective.
- Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
Education
Certification of Completion - Pharmacy Technician
Dorsey Business School
Roseville, MI04.2015
Skills
- Organizational skills
- Communication skills
- Microsoft Office
- Relationship development
Studding the brain anatomy
Having a sibling with a brain injury, I find the brain and the 4 anatomical parts if its function so amazing and fascinating that I decided to learn about the functions.
A qucik fun fact abouth the brain is that Your Brain is a very complex organ that controls your thought, memory, vision, breathing, hunger, motor skills, emotions and every process that regulates our body while only weighing about 3 pounds.
Timeline
Style Specialist
Dillards Department Store
08.2022 - Current
Customer Service Manager
Blue Grass Airport
09.2020 - 07.2022
Office Assistant
Glevans Social Services
03.2014 - 12.2020
Legal Assistant
Detroit Law Center
08.2008 - 12.2013
Certification of Completion - Pharmacy Technician
Dorsey Business School