LaTeesha Curtis
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Moody's LLC
05.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Rideshare Driver
Lyft
06.2017 - 06.2024
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Helped passengers with luggage, collected fares and politely answered questions.
- Drove VIPs to corporate events and meetings.
Data Entry Clerk
Manpower Temporary Services
01.2024 - 05.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
Call Agent
CVS Pharmacy
03.2022 - 01.2023
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Outbound Sales Representative
Adecco Staffing
09.2020 - 08.2021
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
Data Analyst
Specialized Staffing
10.2017 - 03.2019
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
Education
High School Diploma -
Community Youth Development Institute
Chicago, IL05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Fast Typing Speed
- Written Communication Proficiency
- Accuracy and Attention to Detail
- Strong Work Ethic
- Data Entry
Timeline
Data Entry Clerk
Manpower Temporary Services
01.2024 - 05.2024
Call Agent
CVS Pharmacy
03.2022 - 01.2023
Outbound Sales Representative
Adecco Staffing
09.2020 - 08.2021
Customer Service Representative
Moody's LLC
05.2019 - Current
Data Analyst
Specialized Staffing
10.2017 - 03.2019
Rideshare Driver
Lyft
06.2017 - 06.2024
High School Diploma -
Community Youth Development Institute
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