Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latefa Saddiq

Ozone Park,NY

Summary

Detail-oriented and adaptable professional with proven experience. Skilled in customer service, financial transactions, patient intake, EHR management, and front-office operations. Known for delivering exceptional service, maintaining compliance with financial and healthcare regulations (HIPAA, banking policies), and thriving in fast-paced environments. Strong communicator with a track record of managing sensitive information, solving problems efficiently, and supporting organizational success through accuracy and professionalism.

Overview

8
8
years of professional experience

Work History

Relationship Banker

New York Community Bank
01.2022 - Current
  • Open and manage customer accounts while delivering personalized banking solutions.
  • Advise clients on financial services, resolve account-related issues, and ensure regulatory compliance.
  • Handle daily financial transactions including deposits, withdrawals, money transfers, and loan payments.
  • Maintain accurate records of all customer transactions and ensure adherence to bank policies.

Medical Administrative Assistant

Best Medical Care
01.2021 - 03.2022
  • Greeted patients and verified insurance to ensure accurate information collection.
  • Managed front-desk operations, including co-pay collection and appointment scheduling.
  • Coordinated communication between patients and clinical staff to enhance service delivery.
  • Processed billing and handled prior authorizations while maintaining HIPAA compliance.
  • Assisted physicians with transcription, charting, and medical correspondence for effective workflow.
  • Maintained inventory and ordered supplies to support seamless office operations.
  • Utilized EHR systems (Epic, Cerner, eClinicalWorks) for efficient appointment scheduling.
  • Managed patient reminders to improve office efficiency and reduce no-show rates.

Emergency Medical Technician (EMT)

Lifeline Ambulance
11.2018 - 12.2020
  • Delivered rapid emergency care and transported patients to medical facilities.
  • Performed patient assessments and documented critical information for medical records.
  • Maintained knowledge of current treatment protocols and performed life-saving procedures under pressure.
  • Ensured emergency vehicle readiness by inspecting equipment and restocking supplies.

Administrative Assistant

Wiesner Law Firm
07.2017 - 09.2018
  • Handled legal and office correspondence, maintained calendars, and scheduled appointments.
  • Drafted and processed documents in accordance with firm and regulatory guidelines.
  • Facilitated communication with clients and internal departments to support legal operations.
  • Organized departmental meetings and travel logistics for attorneys and staff.

Education

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice
New York, NY
06.2017

Skills

  • Calendar and scheduling management
  • Record keeping and document drafting
  • Conflict resolution and problem-solving
  • Client support and account management
  • Active listening and communication skills
  • HIPAA compliance and medical billing
  • EHR systems (Epic, Cerner)
  • Transaction processing and compliance
  • Legal correspondence and case file management
  • MS Office Suite and Google Workspace proficiency
  • Apple iOS and time management
  • Customer account management
  • Financial service advisory
  • Transaction processing

Timeline

Relationship Banker

New York Community Bank
01.2022 - Current

Medical Administrative Assistant

Best Medical Care
01.2021 - 03.2022

Emergency Medical Technician (EMT)

Lifeline Ambulance
11.2018 - 12.2020

Administrative Assistant

Wiesner Law Firm
07.2017 - 09.2018

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice

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