Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lateifah Ingram

Lateifah Ingram

Goldsboro,North Carolina

Summary

Detail-oriented, organized, and resourceful, with strong problem-solving and decision-making skills. Professional who is friendly and energetic and has exceptional communication and prioritization skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrator

Heart 2 Heart Healthcare
09.2021 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Improved employee productivity with effective time management strategies for daily tasks.

Office Manager

Family First Personal Care
05.2019 - 08.2021
  • Kept track of and evaluated employee performance in order to complete quarterly reviews, make advancement recommendations, and address productivity issues.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Used Microsoft Office and Microsoft Excel to create high-quality documents, spreadsheets, and presentations for internal and external needs.
  • Assisted with all aspects of the meeting, including preparing materials and taking notes.
  • Handled client correspondence and kept track of records to keep the office running smoothly.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Coordinated and maintained an impressive office organization to keep facilities efficient, organized, and professional.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.

Certified Nursing Assistant

Halikierra Home Care Services
02.2016 - 05.2019
  • Increased patient satisfaction by assisting people with personal tasks like dressing and walking.
  • Built relationships with patients, caregivers, and healthcare professionals in order to help patients achieve their personal care plan goals.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes.
  • Was a constant advocate for the welfare, rights, and needs of patients.
  • Improved daily workflow to improve patient outcomes and meet organizational goals.
  • Reduced the risk of infection for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment, and devices.
  • Assisted with daily living activities and coordinated and ensured a safe patient living environment.
  • Assisted patients with bathing, grooming, and other hygiene requirements.
  • Assisted patients with their daily needs, such as feeding and bathing.
  • Gathered information on the medical history, drug history, complaints, and allergies of the clients.
  • Drove patients between rooms, appointments, and testing sites.
  • By keeping areas clean, changing linens, and collecting trash, I was able to prepare rooms for patients and prevent infections.

Certified Nursing Assistant 1

O'Berry Neuro-Medical Treatment Center
10.2013 - 06.2016
  • Increased patient satisfaction by assisting with activities of daily living such as bathing, dressing, toileting, and exercising.
  • Cared for patients in a 12-bed unit, checking on their needs on a regular basis and maintaining high standards of patient care.
  • Kept track of the patient's intake and dietary needs, as well as assisting with feeding.
  • Built relationships with patients, caregivers, and healthcare teams in order to meet the goals of individual care plans.
  • Assisted 4 nurses with a variety of tasks, including IV administration, catheter placement, and telemetry.
  • Observed, documented, and communicated any changes patient health status information to update the interdisciplinary care team and permanent medical records.
  • Gathered stool and urine samples in order to complete lab tests for the patient, looking for any changes that could indicate potentially dangerous conditions.
  • Checked patients' vital signs and recorded everything I learned, noting any significant changes to report to Registered Nurse.
  • Interacted enthusiastically with patients through positive engagement, active listening, and respectful conversations.
  • Assessed patient needs and obtained necessary care for medical and personal concerns in response to patient alarms and requests.
  • Collected information about special dietary requirements, assessed meals, documented intake, and assisted with feeding to promote proper patient nutrition.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Cleaned and sterilized patient care areas and transfer/lifting equipment to reduce the risk of infection and contamination.
  • Assisted patients in remaining mobile by transferring them between beds, wheelchairs, and other assistive devices for the most efficient transportation throughout the facility.

Education

Associate of Arts - Business Administration

Wayne Community College
Goldsboro, NC

High School - undefined

Anointed Zone Christian School
Goldsboro, NC
01.2011

Skills

  • Office management
  • Scheduling
  • Mail handling
  • Budgeting
  • Customer service
  • Team Leadership
  • Friendly nature
  • Administrative support
  • Organizational skills
  • Bookkeeping
  • Relationship building
  • Documentation expertise
  • Deadline driven
  • Clear oral/written communication
  • Excellent multi-tasking ability
  • High accuracy
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Office administration
  • MS office
  • Documentation and reporting
  • Decision-making
  • Team building and leadership
  • Time management
  • Relationship development
  • Goal setting
  • Employee supervision
  • Problem-solving
  • New hire onboarding
  • Operations management

Certification

  • Certified Nurse Assistant (CNA)
  • First Aid/CPR Certified
  • Medication Administration Technician

Timeline

Administrator

Heart 2 Heart Healthcare
09.2021 - Current

Office Manager

Family First Personal Care
05.2019 - 08.2021

Certified Nursing Assistant

Halikierra Home Care Services
02.2016 - 05.2019

Certified Nursing Assistant 1

O'Berry Neuro-Medical Treatment Center
10.2013 - 06.2016

High School - undefined

Anointed Zone Christian School

Associate of Arts - Business Administration

Wayne Community College

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