Lateisha Davenport
Mays Landing,NJ
Summary
Customer-focused professional with over 20 years of experience in customer service, hospitality, and healthcare environments.
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
17
17
years of professional experience
Work History
Resident Concierge
Atlas Healthcare at Seashore Gardens
07.2025 - Current
- Provided exceptional customer service to residents, addressing inquiries and resolving issues promptly.
- Maintained knowledge of local services and amenities, offering personalized recommendations to residents.
- Streamlined communication for residents and management, effectively addressing concerns and requests in a timely manner.
Customer Service Director
Excelcare at Egg Harbor
07.2019 - 06.2025
- Oversaw customer service operations within a healthcare setting, ensuring quality care and communication between patients, families, and staff.
- Led customer service initiatives to enhance patient satisfaction and loyalty.
- Analyzed customer feedback to identify trends and drive process improvements.
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Managed customer inquiries via phone, email, and chat to ensure timely resolutions.
Hotel Front Desk Supervisor
OCEAN Casino Resort
01.2017 - 07.2019
- Provided exceptional guest services and support for front desk operations, including check-in, reservations, and guest inquiries. Maintained accuracy in billing and customer records while promoting a positive guest experience.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new staff on front desk procedures, enhancing team efficiency and service quality.
Patient Service Representative/Administrative Assistant
AC Best Docs
12.2012 - 08.2017
- Managed patient inquiries and scheduling to enhance service efficiency.
- Coordinated communication between patients and healthcare providers to streamline care processes.
- Implemented electronic health record (EHR) systems to improve data accuracy and retrieval.
- Trained new staff on patient service protocols and software systems for consistency.
- Ensured compliance with HIPAA regulations while handling sensitive patient information securely.
Patient Service Representative
NovaCare
08.2017 - 02.2018
- Coordinated patient appointments, verified insurance, and managed patient communications with professionalism and empathy.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
Customer Service Representative
Center for Primary Health and Wellness
08.2008 - 12.2012
- Managed patient scheduling, insurance verification, and medical documentation while ensuring smooth front office operations.
Education
High School Diploma -
Pleasantville High School
Pleasantville, NJ01.2000
Skills
- Medical Office Experience
- Nursing Home Experience
- Customer satisfaction measurement
- Microsoft Word/Excel
- Multitasking and Prioritization
- HIPAA Compliance
- Medical Scheduling
- Guest Services
- Front Office
- Remote Access Software
- Insurance Verification
- Complaint handling
Timeline
Resident Concierge
Atlas Healthcare at Seashore Gardens
07.2025 - Current
Customer Service Director
Excelcare at Egg Harbor
07.2019 - 06.2025
Patient Service Representative
NovaCare
08.2017 - 02.2018
Hotel Front Desk Supervisor
OCEAN Casino Resort
01.2017 - 07.2019
Patient Service Representative/Administrative Assistant
AC Best Docs
12.2012 - 08.2017
Customer Service Representative
Center for Primary Health and Wellness
08.2008 - 12.2012
High School Diploma -
Pleasantville High School
Key Strengths
- Exceptional interpersonal and communication abilities
- Skilled in medical office operations and insurance verification
- Strong multitasking and organizational skills
- Proficient in Microsoft Word, Excel, and remote access systems
- HIPAA compliance and confidentiality expertise
- Dedicated to enhancing patient and guest satisfaction