Lateisha Iqbal

• Increased customer service ratings significantly through personable service.
• Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
• Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
• Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
• Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
• Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
• Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
• Organized special events and promotions, resulting in increased bookings and repeat business.

• Supervised various locations, enforcing high-quality standards of operation.
• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
• Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
• Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
• Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
• Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

* Ensuring that the guests had a great experience from the time of arrival to the time of departure.

* Running reports daily for sales and labor.

*Scheduling and inventory