Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

LATEISHA JOHNSON

Lakeland,FL

Summary

Hard-working Criminal Justice major (3.0 GPA) currently a ending Hillsborough community college, with 6+ years of work experience. Aiming to leverage a proven knowledge of conflict resolution, customer needs assessments, and customer communications skills to successfully fill the necessary role at your company. Frequently praised as focused by my peers, I can be relied upon to help your company achieve its goals. Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Insurance Claims Specialist

Statefarm Insurance
08.2022 - Current
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Followed up with customers on unresolved issues.
  • Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Checked documentation for accuracy and validity on updated systems.
  • Calculated adjustments, premiums and refunds.
  • Posted payments to accounts and maintained records.
  • Modified, updated and processed existing policies.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Followed up with customers on unresolved issues.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Negotiated with other involved parties to arrange settlements for maximum results.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures

Customer Service Representative

Results Companies
01.2020 - 08.2022
  • Player
  • Telephone
  • Training employees
  • Credit card payment processing
  • Call center experience
  • High-energy attitude
  • Quality assurance controls
  • Problem-solving abilities
  • Customer relations, Troubleshot and fix hardware issues and worked with service providers to facilitate repairs for end users
  • Updated software versions with patches and new installations to close security loopholes and protect users
  • Identify opportunities to upsell technical products and services, boosting revenues to existing accounts
  • Researched, resolved and followed up on customer issues, earning 5-star customer review rating
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Answered 20+ inbound calls per day and directed to designated individuals or departments
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Reviewed account and service histories to identify trends and issues.

Sales Representative

Disney Reservations Center
03.2019 - 09.2019
  • Build reservations
  • Take payments using visa ,MasterCard,American Express etc
  • Personal Vacation advisor
  • Building relationships with guest
  • Answering any questions and concerns.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Collections supervisor

GC Services
05.2017 - 01.2019
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
  • Oversee the flow of cash or financial instruments
  • Review collection reports to determine the status of collections and the amounts of outstanding balances
  • Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Refer unresolved customer grievances to designated departments for further investigation
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

cashier/ sales agent

WALMART
10.2017 - 06.2018
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Answer questions regarding the store and its merchandise
  • Prepare sales slips or sales contracts
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Inventory stock and requisition new stock
  • Ticket, arrange and display merchandise to promote sales
  • Exchange merchandise for customers and accept returns
  • Clean shelves, counters, and tables
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Estimate quantity and cost of merchandise required, such as paint or floor covering
  • Bag or package purchases, and wrap gifts.

Server

11.2015 - 05.2018
  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food
  • Accept payment from customers, and make change as necessary
  • Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper
  • Clean and organize eating, service, and kitchen areas
  • Communicate with customers regarding orders, comments, and complaints
  • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures
  • Select food items from serving or storage areas and place them in dishes, - 12/202003/2019

collections agent

GC Services
11.2016 - 05.2017
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
  • Advise customers of necessary actions and strategies for debt repayment
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
  • Locate and monitor overdue accounts, using computers and a variety of automated systems
  • Answer customer questions regarding problems with their accounts
  • Record information about financial status of customers and status of collection efforts
  • Receive payments and post amounts paid to customer accounts
  • Negotiate credit extensions when necessary.

Party Hostess /Cafe

SKATEWORLD
04.2014 - 06.2016
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change
  • Balance receipts and payments in cash registers
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment
  • Replenish foods at serving stations
  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders
  • Order items needed to replenish supplies
  • Deliver orders to kitchens, and pick up and serve food when it is ready.
  • Met needs of customer special requests to promote positive party experiences and build loyal clientele.
  • Prepared and served meals, beverages and desserts to party guests.
  • Arranged tables and seating to comfortably seat party guests.
  • Completed party checklist to confirm each party received contracted elements of party package.

Server Trainer

  • Drive Thru Op on serving trays, or in takeout bags
  • Relay food orders to cooks
  • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines
  • Collect and return dirty dishes to kitchen for washing
  • Perform personnel activities such as supervising and training employees
  • Monitor and order supplies or food items and restock as necessary to maintain inventory
  • Cook or re-heat food items such as fries
  • Wash dishes, glassware, and silverware after meals
  • Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers
  • Distribute food to servers
  • Arrange tables and decorations according to instructions
  • Plan, prepare, and deliver meals to individuals with special dietary needs.

Education

AA - Criminal Justice

Hillsborough Community College
Tampa, FL
2020

High School Diploma -

Lakeland Senior high
Lakeland, FL
2015

Skills

  • Customer Service
  • Microsoft Office, Team Player, Cash
  • Handling, Cash Register
  • Assessments
  • Sales Skills: Influence & Negotiation — Proficient
  • Adding machines, Transportation
  • Balance
  • Billing
  • Calculators
  • Cash Handling
  • Cash Register
  • Cash registers
  • Contracts
  • Credit
  • Customer Service
  • Fast
  • Financial
  • Forms
  • French
  • Inventory
  • Exchange
  • Mail
  • Money
  • Microsoft Office
  • Negotiation
  • Paint
  • Pencil
  • Personnel
  • Pick
  • Policies
  • Polish
  • Express
  • Recording
  • Safety
  • Sales
  • Sales Skills
  • Servers
  • Supervising
  • Tables
  • Settlement determinations
  • Accident investigations
  • Claims
  • Documentation review

Additional Information

  • Willing to relocate: Anywhere Willing to relocate:, Anywhere, Authorized to work in the US for any employer Education and Training, Personal Information Additional Information

Timeline

Insurance Claims Specialist

Statefarm Insurance
08.2022 - Current

Customer Service Representative

Results Companies
01.2020 - 08.2022

Sales Representative

Disney Reservations Center
03.2019 - 09.2019

cashier/ sales agent

WALMART
10.2017 - 06.2018

Collections supervisor

GC Services
05.2017 - 01.2019

collections agent

GC Services
11.2016 - 05.2017

Server

11.2015 - 05.2018

Party Hostess /Cafe

SKATEWORLD
04.2014 - 06.2016

Server Trainer

AA - Criminal Justice

Hillsborough Community College

High School Diploma -

Lakeland Senior high

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LATEISHA JOHNSON