Lateisha Mitchell
Rock Hill,SC
Summary
Dynamic event planning professional with a proven track record of orchestrating diverse events, from corporate meetings to large-scale conferences. Exceptional organizational skills in managing all facets of event coordination, including vendor relations and budget oversight, ensure alignment with client expectations. A strong commitment to delivering outstanding client service and maintaining a focus on seamless execution results in memorable and successful experiences for attendees and stakeholders. Expertise in customer relationship management enhances satisfaction and retention, while persuasive communication techniques drive sales and foster loyalty within collaborative team environments.
Overview
15
15
years of professional experience
Work History
Event Coordinator
Golden Gifts LLC
01.2020 - 10.2025
- Coordinated logistical details for multiple wedding events, ensuring seamless execution of ceremonies and receptions.
- Assisted in managing vendor relationships, negotiating contracts to secure optimal services for clients.
- Developed event timelines, facilitating smooth transitions between ceremony and reception activities.
- Collaborated with clients to design personalized wedding themes, enhancing overall guest experience.
- Implemented efficient planning processes, reducing setup time while maintaining high standards of service quality.
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
Administrative Assistant/Customer Service Care Specialist/ Receptionist
Stateline Chrysler Jeep
05.2014 - 07.2019
- Managed scheduling and coordination of appointments for service department, optimizing workflow efficiency.
- Facilitated communication between departments to ensure timely response to customer inquiries.
- Processed customer transactions accurately using dealership management software, enhancing financial reporting accuracy.
- Maintained organized filing systems for administrative documents, improving retrieval times and reducing errors.
- Assisted with inventory management by tracking supplies and placing orders to prevent shortages.
- Trained new administrative staff on office protocols and software applications, fostering a collaborative environment.
- Oversaw daily office operations, ensuring adherence to company policies and enhancing overall productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Medical Receptionist
Steele Creek Urgent Care
01.2012 - 09.2014
- Managed patient scheduling using electronic health record systems to ensure optimal clinic flow.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records and insurance information for billing purposes.
- Processed patient registrations and verified insurance coverage efficiently upon arrival.
- Trained new staff on office procedures and software applications to improve team performance.
- Streamlined appointment booking processes, reducing wait times for patients significantly.
- Implemented quality control measures to maintain compliance with healthcare regulations and standards.
Team Trainer
West Marine
01.2011 - 03.2014
- Responsible for ordering hazard materials for the team.
- Facilitated onboarding sessions for new hires, ensuring smooth integration into company culture and procedures.
- Developed comprehensive training programs to enhance team performance and operational efficiency.
- Coordinated ongoing training workshops, focusing on product knowledge and customer service excellence.
- Mentored team members, fostering a collaborative environment that encouraged skill development and knowledge sharing.
Education
High School Diploma -
Rock Hill High School
Rock Hill, SC04-2010
Skills
- Project management
- Scheduling
- Time management
- Decision-making
- Event planning
- Schedule management
- Corporate events planning
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- CRM software proficiency
- Lead generation techniques
- Cross-selling tactics
Timeline
Event Coordinator
Golden Gifts LLC
01.2020 - 10.2025
Administrative Assistant/Customer Service Care Specialist/ Receptionist
Stateline Chrysler Jeep
05.2014 - 07.2019
Medical Receptionist
Steele Creek Urgent Care
01.2012 - 09.2014
Team Trainer
West Marine
01.2011 - 03.2014
High School Diploma -
Rock Hill High School
Additional Information
- Training, Avaya phone system, online and email contact, research, collections and customer service
- Microsoft Office skills such as Excel, Word and Outloo
- Positive attitude , Good Communication, Teamwork, Self-management, Willingness to learn, Thinking skills (problem solving and decision making)