LaTeisha Osborne
Murfreesboro,TN
Summary
Able to communicate with team members at all levels, provide direction, and remain open to feedback. Proficient in critical thinking, analytical problem solving, and follow up techniques. Dependable with a proven record of exceptional customer service while providing care to patients, providers and patients employers.
Overview
10
10
years of professional experience
Work History
Revenue Specialist
EnableComp
Franklin, TN
09.2020 - Current
- Handled patients health information (PHI) and maintaining extreme privacy and security, confidential information
- Conduct timely and thorough telephone follow up with payers to ensure claims with supporting documentation have been received and finalized
- Research, request and acquire all pertinent medical records and any other supporting documents to submit hospital claims to insurance companies
- Analyze and evaluate Veterans Administration and worker's compensation claim payments using Enable Comp's proprietary software, systems and tools
Customer Service Representative
Apple Care
Columbia, TN
01.2017 - 07.2020
- Handled questions about Apple products and services in a timely manner
- Provided world-class customer service, troubleshooting, and technical support
- Uncovered customers' need, then following through with enlightening solutions
- Advising, selling and even setting up their new products
Customer Support Representative
Aetna/Coventry
Franklin, TN
05.2014 - 10.2016
- Engaged, consulted, and educated members, based upon member's unique needs, preferences and understanding of Aetna plans
- Provided overall customer support, respond to incoming calls, answer questions , process orders to achieve customer satisfaction
- Maintain a high level of company product knowledge to effectively answer customer queries
Education
Business
Columbia State Community College
Columbia, TNSkills
- Communication skills
- Computer literacy
- Team-oriented
- Time management
- Microsoft excel
- Microsoft word
- Leadership
- Prioritizing and managing multiple competing priorities and projects
- Writing skills
- Flexibility to support changing business needs
- Problem Solving
- Customer service
- Regular and timely attendance
Timeline
Revenue Specialist
EnableComp
09.2020 - Current
Customer Service Representative
Apple Care
01.2017 - 07.2020
Customer Support Representative
Aetna/Coventry
05.2014 - 10.2016
Business
Columbia State Community College
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