Lateisha Sims
Americus,USA
Summary
Customer service-oriented professional who can coordinate the medical office administrative and clerical duties. Provides customer service support, patient account and billing administration, data entry, and database management to ensure effective patient services and optimal levels of patient volume and flow. 4+ years interacting with customers, resourceful problem solver who is adapt at remaining calm in stressful situations and effectively assisting a variety of customers. Proven sales success who will manage and address customers needs, perform sales calls, secure new business and grow current accounts consistently and effectively. Honors / Awards: Ultimate Medical Academy Dean's List. Well-organized, manages time and priorities in multi-task environments. Dependable with good follow-up skills. Microsoft / MS Excel; MS Word; MS PowerPoint; WPM 80
Overview
9
9
years of professional experience
Work History
Stay at Home Parent
- Current
- Full Time Homemaker
- Invested in providing a stable environment for family
- Head school projects show strong leadership skills and manage budget
- Remain deadline-oriented and reliable while adjusting priorities and managing time wisely
- Required to make quick, crucial and often unprecedented decisions
- Able to maintain a fair, consistent set of standards
- Strong listening and delegation skills
- Successfully foresee and plan for possible contingencies.
Work from Home /Remote
Concentrix
06.2022 - 02.2023
- RCC- Customer Service Advisor
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Work from Home/Remote
Asurion
03.2020 - 04.2022
- Customer Care Representative
- File insurance claims on phone
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Register or file a claim for products that customers purchase.
Work for Home/ Remote
Walgreens
05.2019 - 01.2020
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%.
Cashier/ Cashier Associate
Walmart
01.2019 - 12.2019
- Serves customers by providing great customer service skills unto them
- Greet customers and resolve customer inquiries
- Developed positive relations with customers
- Handled cash and card operations
- Conducted all transactions involving gift cards, refunds, and store credit
- Satisfied customer requests
- Responsible for dismantling, organizing, and cleaning register station after close.
Chat Support Representative/Work from Home/Remote
Alorica
07.2014 - 10.2018
- Provided accurate and appropriate information in response to customer inquiries
- Addressed customer service inquiries in a timely and accurate fashion
- Properly directed inbound chats queues to improve call flow
- Managed chat flow with up to 3 consecutive chats in queues
- Consistently generated additional revenue through sales techniques
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Education
Associate of Science in Health Sciences - Medical Assisting -
Herzing University
Associate of Science in Health Sciences - Medical Administrative Assistant -
Ultimate Medical Academy
01.2019
Bachelor of Science in Business Administration -
Georgia Southwestern University
01.2018
High School Diploma -
Americus Sumter High School
05.2014
Skills
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing and Patient Registration
- Medical Laws &Ethics
- Medical Records Management
- Release of Information
- HIPAA Compliance
- Medical Transcription
- Office Accounting
- Anatomy & Physiology
- Meaningful Use
- ICD-9
- ICD-10
- Customer Experience
- Phone Etiquette
- Team Leadership
- Sales
- Data Entry
- Type 80 WPM
- Customer Service Skills
- Sales Experience, Negotiating
- Outbound/Inbound Calling
- Proficient in Microsoft Office
- Proficient in Excel
- Customer Support
- Computer Skills
- Verbal and Written Communication
- Time Management Skills
- Live Chat Software
- Phone and Chat Skills
- Customer Needs Assessment
- Creative Problem Solving
- Multi-tasking
- Careful and active listener
- Internet Research
- Customer Focused Empathy
- Professional and Friendly
- Windows
- Telecommunication Skills
- Accomplished with mobile devices
- Troubleshooting Proficiency
- MS Office
- Organization and Time Management
- Task Prioritization
- Remote Office Availability
Timeline
Work from Home /Remote
Concentrix
06.2022 - 02.2023
Work from Home/Remote
Asurion
03.2020 - 04.2022
Work for Home/ Remote
Walgreens
05.2019 - 01.2020
Cashier/ Cashier Associate
Walmart
01.2019 - 12.2019
Chat Support Representative/Work from Home/Remote
Alorica
07.2014 - 10.2018
Stay at Home Parent
- Current
Associate of Science in Health Sciences - Medical Assisting -
Herzing University
Associate of Science in Health Sciences - Medical Administrative Assistant -
Ultimate Medical Academy
Bachelor of Science in Business Administration -
Georgia Southwestern University
High School Diploma -
Americus Sumter High School
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