Summary
Overview
Work History
Education
Skills
Timeline
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LATEISHA SPANN

Charleston,SC

Summary

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Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

8
8
years of professional experience

Work History

Supervisor

Francis Marion Hotel
02.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Room Service Server

Francis Marion Hotel
10.2019 - 02.2023
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Supported inventory management efforts, regularly stocking supplies as needed to maintain seamless room service operations.
  • Collaborated with team members to complete large catering orders for events held within the hotel venue.
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
  • Protected guests by following proper food handling procedures.
  • Met guests' needs by delivering meals and snacks and retrieving additional items.
  • Enhanced guest satisfaction by promptly delivering room service orders and attending to special requests.
  • Assisted the kitchen staff with food preparation tasks, contributing to efficient order processing times.
  • Developed expertise in menu offerings, enabling informed recommendations tailored to individual tastes.

Hostess

Francis Marion Hotel
10.2019 - 02.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Answered phone calls to take orders, give information and document reservations.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Hostess

Bubba Gump Shrimp Company
09.2017 - 08.2019
  • Seating people at their tables

Education

Bachelor Of Hospitality Management - Business Management/ Wedding Management

Voorhees College
Denmark, SC

High school diploma - Business

Charleston School for Math & Science
Charleston, SC
06.2019

Skills

  • , Customer Service, good multitasking, overachiever
  • Training and mentoring
  • Goal oriented
  • Customer service
  • Hospitality
  • Staff training
  • Team management
  • Staff supervision
  • Health and safety standards
  • Service quality enhancements

Timeline

Supervisor

Francis Marion Hotel
02.2023 - Current

Room Service Server

Francis Marion Hotel
10.2019 - 02.2023

Hostess

Francis Marion Hotel
10.2019 - 02.2023

Hostess

Bubba Gump Shrimp Company
09.2017 - 08.2019

High school diploma - Business

Charleston School for Math & Science

Bachelor Of Hospitality Management - Business Management/ Wedding Management

Voorhees College

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LATEISHA SPANN