Latera Morris

• Interviewed, hired, and trained new workers.
• Monitored, coached, and supervised team of 100 employees in 2024-2025.
• Coordinated site investigations, documented issues, and escalated to executive teams.
• Created weekly and monthly reports and presentations for management team.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Defined clear targets and objectives and communicated to other team members.

Analyzed departmental documents for appropriate distribution and filing.

Received and handled customer/employee complaints.

Proposed a more accurate plan in book keeping.

Performed daily profits daily.

Managed daily sales daily.

Received currency for all orders daily.

Prepared tire orders for customers.

Determined customers' needs/wants to keep them safe.

Prepared inventory monthly.

Performed all job duties as assigned.

Served as office manager including filing, documentation, ordering supplies, handling telephone calls and mail, paying bills, etc.

Reviewed office mortgage applications for executive management approval.

Maintained database on pending mortgage applications.

Participated in team meetings and provided team support accordingly.

Performed other duties as assigned.

Handled inquiries regarding graduated licensing and state traffic school.

Confirmed eligibility and scheduled customers for state traffic school, and handled communications accordingly for both the court and customer.

Processed license requests and suspended or un-suspended accordingly.

Performed other duties as assigned.

Reviewed/processed over 200 Quality Credit reports (monthly) for clients as well as managed their credit appropriately.

Maintained strong client relationships.

Participated in team meetings and provided team support accordingly.

Corresponded daily with the three major U.S. Credit Bureaus.

Met with the public and clients regarding credit reports and made recommendations for their best interests-especially in improving credit scores.

Performed other duties as assigned.

Served as telephone administrator and manager for SOS's office.

Met with administrators on a regular basis to exchange ideas and knowledge regarding developments in telephone security.

Served as physical facility coordinator regarding the issuance, return and control of keys utilized to access SOS facilities.

Coordinated on-site telephone maintenance problems.

Processed notary applications and Kentucky Colonel certificates, etc.

Performed other duties as assigned.

Coordinated "No Pass/No Drive Law" activities.

Handled all complaints from parents, students and school staff members.

Served as office manager and conducted such activities as managing/distributing mail and phone calls, scheduling appointments, filing correspondence, etc.

Performed other duties as assigned.

Processed calfhood, equine and stockyard vaccination applications.

Ensured documents were kept up-to-date.

Made state payments to veterinarians.

Handled complaints.

Performed other duties as assigned.