Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latereka Burden

Pelham,GA

Summary

Well-rounded professional backed by management, healthcare insurance, retail, and customer service experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients while remaining focused on managing priorities and ensuring patient confidentiality. Identify and define a problem, generate solutions, and determine appropriate strategies. Manage deadlines and meet quality standards with accuracy and consistent attention to detail. Regarded as a natural people person with strong interpersonal communication skills. Received a promotion in recognition of strong leadership skills and company loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Sagility Health
08.2023 - Current
  • Handle inbound telephone calls and use attention to detail to identify customer needs
  • Conduct research to provide effective solution to resolve customers inquiries regarding Medicare and Medicaid Coverage
  • Communicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulation
  • Work to achieve daily team quality and customer satisfaction goals

Retail Sales Manager / Customer Service

Dollar General
09.2022 - 08.2023
  • Oversaw store operation, cash receipts, merchandising, sales forecasting, inventory, and record keeping
  • Created work schedules, prepared and made bank deposits, and proceeded payroll
  • Evaluated job performance, identified area’s for improvement, and created personal improvement plant to foster growth
  • Processed transactions, scanned merchandise, accepted payments, and ensured accuracy of cash drawer
  • Responded to customer requests and complaints in a timely, professional manner
  • Worked as part of team and led by example to ensure a positive atmosphere

Poultry Production

Tyson Foods
12.2021 - 01.2022
  • Processed poultry, maintained attention to detail, and abided by quality control measures
  • Worked effectively in a deadline-driven environment and adhered to company policies
  • Followed directions and worked under limited supervision as a team member with diverse co-workers
  • Promoted a positive work atmosphere through effective communication and collaboration with colleagues, fostering team cohesion towards shared objectives.

Education

HIPAA Essentials for Healthcare Professionals Certificate -

Ultimate Medical Academy

Associate of Science Degree - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy
01.2024

Skills

  • Medical Administrative Assistant
  • Medical Terminology
  • Medical Transcription
  • Medicare
  • Medicaid
  • HMO
  • PPO
  • Data Entry
  • Release of Information
  • HIPAA Compliance
  • Medical Laws & Ethics
  • Medical Records Management
  • Claims Appeal Process
  • Basic Coding Skills for ICD-10 & CPT

Timeline

Customer Service Representative

Sagility Health
08.2023 - Current

Retail Sales Manager / Customer Service

Dollar General
09.2022 - 08.2023

Poultry Production

Tyson Foods
12.2021 - 01.2022

Associate of Science Degree - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy

HIPAA Essentials for Healthcare Professionals Certificate -

Ultimate Medical Academy
Latereka Burden