Latereka Burden
Pelham,GA
Summary
Well-rounded professional backed by management, healthcare insurance, retail, and customer service experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients while remaining focused on managing priorities and ensuring patient confidentiality. Identify and define a problem, generate solutions, and determine appropriate strategies. Manage deadlines and meet quality standards with accuracy and consistent attention to detail. Regarded as a natural people person with strong interpersonal communication skills. Received a promotion in recognition of strong leadership skills and company loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sagility Health
Pelham, GA
08.2023 - 01.2026
- Managed inbound telephone communications to ensure effective customer service delivery.
- Executed comprehensive research to deliver effective solutions for resolving customer inquiries regarding Medicare and Medicaid coverage.
- Engaged in empathetic and diplomatic interactions, utilizing strong diction and articulation to enhance communication effectiveness.
- Work to achieve daily team quality and customer satisfaction goals
- Maintained accurate patient records using electronic health record (EHR) systems
- Collaborated with healthcare providers to streamline appointment scheduling
- Resolved customer complaints efficiently, enhancing patient satisfaction
- Assisted patients with inquiries regarding insurance benefits and healthcare services
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Retail Sales Manager / Customer Service
Dollar General
Conyers, GA
09.2022 - 08.2023
- Oversaw store operation, cash receipts, merchandising, sales forecasting, inventory, and record keeping
- Created work schedules, prepared and made bank deposits, and proceeded payroll
- Evaluated job performance, identified area’s for improvement, and created personal improvement plant to foster growth
- Processed transactions, scanned merchandise, accepted payments, and ensured accuracy of cash drawer
- Responded to customer requests and complaints in a timely, professional manner
- Worked as part of team and led by example to ensure a positive atmosphere
Education
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL03-2024
Skills
- Medical Terminology
- Medical Transcription
- Medicare
- Medicaid
- HMO
- PPO
- Data entry
- Scheduling
- Data collection
- Customer relationship management (CRM)
- Technical support
- Quality control
Timeline
Customer Service Representative
Sagility Health
08.2023 - 01.2026
Retail Sales Manager / Customer Service
Dollar General
09.2022 - 08.2023
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy