Terence Davis
Charleston,SC
Summary
Resourceful In offering expertise in problem-solving, data analysis and customer service. In addition, able to adapt quickly learning new technologies and processes for driving, contributing and joining in team success. Proven track record of successfully managing multiple projects and task, also developing innovative solutions.
Overview
10
10
years of professional experience
Work History
Specialist
US Army
01.2019 - Current
- Monitor Equipment
- Complete daily, monthly, and weekly performance checks and reports
- Display strong character skills while working with team members and also, use team building skills in stressful work environments
- Performs administrative duties for department/work location.
- Follow all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time.
Logistics Account Executive
Total Quality Logistics
09.2023 - 03.2024
- Complete Daily Calls Managing 500 Outgoing calls weekly. In addition to calls reaching out to customers, creating systems and information logs and storing information into company data base systems
- Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Collaborated with sales teams to provide accurate quotes for transportation services, leading to increased revenue opportunities.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Attend company and sales team meetings and also provide employee future improvements
- Meet sales goals and establish weekly goals in meetings for company's requirements
- Send and respond to emails frequently and provide excellent customer service
- Create online advertisement in addition to notifying clients about offers, services and sales opportunities
- Work and utilize team coordination skills to successfully complete all daily required task
- Be proficient in computer skills, display strong multitasking skills and assist customer's needs.
Package Handler
FedEx
06.2023 - 09.2023
- Be able to work in active conditions
- Handle packages with care and also be able to lift packages up 50lbs
- Work efficiently in fast conditions, sort, organize and repair packages when necessary
- Load/ Unload Trucks for product delivery in timely manner
- Maintain a friendly work attitude and reflect team building skills throughout shift
- Complete shifts goals in timely manner to ensure full truckload goals are met.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Assistant Store Manager
Hibbett Sports
07.2022 - 11.2022
- Complete daily task including completing register cash counts, product reports, and system sale updates
- Assign employee daily task and conduct before shift meetings to ensure the daily store goals
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assist and greet customer upon store entrance and assist needs of customers with product question
- Sanitize and clean work areas periodically throughout shift and when necessary
- Process in store item pickups as well as online shipments for delivery pickups
- Before ending shift complete store logs on sales, handling of promotions and also returns
- Conduct final money counts upon store closing creating cash slips to conduct, daily cash deposits (conducted inside store).
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Sales Associate / Footwear Lead
Under Armor
01.2018 - 01.2021
- Greet customers, announce new incoming products, and assist customers through their shopping experience
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided continuous attention to customer needs while cleaning, replenishing, and organizing sales floor.
- Conduct team meetings with coaching skills while balancing and creating ways to improve sales for in store and online products
- Create ways to improve customer experience offers and promotions giving customers exceptional service.
Load / Unload Product Stocker
Walmart
06.2019 - 01.2020
- Unload Incoming store products in timely manner
- Work with teammates in sorting stores items by store codes and designated store areas
- Be able to lift store products up to 30lbs
- Process incoming damaged items as necessary using store information logs
- Stock items through a store inventory system allowing products to be updated frequently
- Work Efficiently and complete task in timely manner.
- Ensured accurate pricing by routinely verifying price tags and updating shelf labels as needed.
- Optimized space utilization through strategic product placement, ensuring maximum visibility for high-demand items while avoiding cluttered displays.
- Enhanced customer satisfaction by maintaining a well-organized and visually appealing store layout.
- Contributed to loss prevention efforts, promptly reporting any suspicious activity or incidents of theft.
- Contributed to a positive team environment, consistently offering support and assistance to fellow stockers in need.
Customer Service Assistant / Cashier
BI-LO
06.2014 - 01.2018
- Execute the company vision and expectations through example and management
- Monitor workers and also use efficient and accurate check-out experiences for customers
- Address customer issues and complaints and resolve these issues to full satisfaction in addition to following company policies
- Recruit, interview, and hire best qualified applicants and ensure new team members receive proper orientation and training
- Attended and participated in weekly meetings discussing departments progress, financial results, recommendations, and training enhancements
- Staff and schedule each department within the staffing plan and budget.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with other departments to guarantee customer satisfaction.
- Managed (50-100) incoming calls each day with utmost professionalism and knowledgeable service.
- Lifted up to 75 pounds at once and used forklift to move heavier loads.
Education
Bachelor of Arts in Political Science, Minor Leadership Studies - Political Science
University of South Carolina - Columbia
Columbia, SC01.2023
Some College (No Degree) - Petroleum Supply Specialist
US Army Quarter Master School
Richmond, VAHigh School Diploma -
Carvers Bay High School
Hemingway, SC06.2016
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Emergency Response
- Organizational Skills
- Written Communication
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Multitasking
- Logistics Analysis
References
- Ken B, Store Manager, Under Armour, 843-497-5170
- Theresa Harper, Customer Service Manager, BI-LO, 843-742-2204
- SFC Hughes, NCO, US Army, 843-359-6993
- Orion B, Supervisor, Fedex, 843-496-2321
- Austin G, Total Quality Logistics, 334-392-3109
Timeline
Logistics Account Executive
Total Quality Logistics
09.2023 - 03.2024
Package Handler
FedEx
06.2023 - 09.2023
Assistant Store Manager
Hibbett Sports
07.2022 - 11.2022
Load / Unload Product Stocker
Walmart
06.2019 - 01.2020
Specialist
US Army
01.2019 - Current
Sales Associate / Footwear Lead
Under Armor
01.2018 - 01.2021
Customer Service Assistant / Cashier
BI-LO
06.2014 - 01.2018
Bachelor of Arts in Political Science, Minor Leadership Studies - Political Science
University of South Carolina - Columbia
Some College (No Degree) - Petroleum Supply Specialist
US Army Quarter Master School
High School Diploma -
Carvers Bay High School
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