LATERIA BRITTEN
Altamonte Springs
Summary
Finance and customer service professional with over 5 years of experience in billing, claims, and client support roles. Skilled in managing financial documentation, communicating complex processes clearly, and providing high-quality service. Highly organized, detail-oriented, and driven to support organizational goals with efficiency and care.
Overview
5
5
years of professional experience
Work History
Finance Advisor
Ultimate Medical Academy
01.2024 - Current
- Provided empathetic guidance to students on financial aid options, fostering a supportive environment that encouraged informed decision-making.
- Optimized financial aid processes, enhancing compliance with federal policies and achieving measurable improvements in student satisfaction rates.
- Analyzed funding trends to develop tailored financial plans, ensuring students received appropriate resources for their educational journey.
- Implemented a digital tracking system for financial documentation, resulting in reduced processing time and enhanced accuracy.
- Remote
Claims Representative
Teleperformance
01.2022 - 01.2024
- Managed claims processing to ensure timely resolutions, enhancing customer satisfaction and reducing backlog significantly.
- Evaluated claim trends to identify areas for improvement, leading to refined procedures and measurable efficiencies.
- Provided exceptional customer service by addressing inquiries and concerns, fostering trust and loyalty among clients.
- Maintained comprehensive records of claims activities, ensuring compliance with regulations and enhancing reporting accuracy.
- Remote
Chat Agent
Willis Towers Watson
01.2021 - 01.2022
- Provided exceptional customer service as a Chat Agent, ensuring client inquiries were addressed promptly and effectively, enhancing overall customer satisfaction.
- Resolved customer issues through effective communication and problem-solving, leading to a noticeable increase in first-contact resolution rates.
- Collaborated with team members to streamline response protocols, resulting in improved efficiency and reduced average handling times.
- Analyzed customer feedback to identify trends, enabling proactive adjustments to service strategies and fostering stronger client relationships.
- Remote
Education
Certificate - Medical Coding & Billing
Seminole State College
Skills
- Financial Advising
- Customer Service
- Data Entry
- Microsoft Excel
- Claims Processing
- CampusNexus
- Problem Solving
- Time Management
- Compliance
- Process Optimization
- Documentation Management
Timeline
Finance Advisor
Ultimate Medical Academy
01.2024 - Current
Claims Representative
Teleperformance
01.2022 - 01.2024
Chat Agent
Willis Towers Watson
01.2021 - 01.2022
Certificate - Medical Coding & Billing
Seminole State College
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