Lateria Jones
Columbus,MS
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Reliable with work history of good performance. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.
Overview
10
10
years of professional experience
Work History
Production Operator
SMP Automotive
10.2022 - 01.2024
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
- Enhanced product quality by implementing rigorous quality control measures and identifying areas for improvement.
- Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.
- Streamlined workflow, closely monitoring production schedules and adjusting operations as needed.
- Boosted team productivity by training new hires and cross-training existing employees on multiple tasks.
- Collaborated with management to develop strategies for continuous process improvement in production operations.
- Increased overall output by effectively managing resources and prioritizing tasks according to deadlines.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
Customer Service Representative
PNC Bank, NA
02.2021 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with sales team members to stay current on products, complete accurate orders, and resolve item issues.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
1st Assistant Manager/Certified Trainer
Jack's
04.2014 - 01.2021
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Provided exceptional customer service experiences through attentive listening skills, genuine empathy towards their unique situations, resulting in repeat business from satisfied clients.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with senior management to strategize on future business initiatives and improve operational effectiveness.
- Established clear communication channels between staff members allowing swift resolution of any internal issues that arose during day-to-day operations.
- Monitored staff performance and provided constructive feedback during regular reviews, fostering an atmosphere of continuous growth and development within the team.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Associate of Science - Health And Physical Fitness
Bevill State Community College
Carrollton, AL05.2011
Skills
- Deburring skills
- Safety Compliance
- Machinery Cleaning
- Production Line Work
- Start Up Procedures
- Production deadline management
- Project Management
- Adaptable to change
- Attention to Detail
- Machine Calibration
- Packing Slip Verification
- Quality Control
Timeline
Production Operator
SMP Automotive
10.2022 - 01.2024
Customer Service Representative
PNC Bank, NA
02.2021 - 10.2022
1st Assistant Manager/Certified Trainer
Jack's
04.2014 - 01.2021
Associate of Science - Health And Physical Fitness
Bevill State Community College