Lateria Medlock
Denton
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, empathizing with the customer,understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
CVS Pharmacy,Remote
09.2022 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Technical Support Representative
Everise-Remote
05.2020 - 08.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Developed and implemented preventive maintenance procedures.
Education
High School Diploma -
Lewisville High School
Lewisville, TX12-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Complaint handling
- Scheduling
- Follow-up skills
- Data collection
- Call center experience
- Computer proficiency
- Complaint resolution
Timeline
Customer Service Representative
CVS Pharmacy,Remote
09.2022 - 11.2024
Technical Support Representative
Everise-Remote
05.2020 - 08.2022
High School Diploma -
Lewisville High School
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