Lateria Slaughter
Lubbock
Summary
I am an energetic and compassionate individual with natural ability to connect with people and provide exceptional service. Understanding of medical terminology and healthcare procedures, coupled with strong organizational and communication skills. Committed to enhancing patient satisfaction and contributing to positive healthcare experience.
I offer a strong foundation of communication and interpersonal skills, eager to learn and develop in healthcare environment. Brings ability to quickly understand and adapt to new medical systems and procedures, ensuring efficient patient interactions. Ready to use and develop organizational and administrative skills in any role.
Overview
9
9
years of professional experience
Work History
PSS ( Patient Service Specialist)
TTUHSC
04.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Answered incoming calls, scheduled appointments and filed medical records.
- Handled all incoming faxes, this included referrals, prescriptions and nurse related paperwork.
US-Patient Access Scheduler
Aston Carter /R1 RCM
03.2022 - 03.2023
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Assisted in reducing patient wait times through effective coordination with medical staff and departments.
- Answered a high volume of phone calls.
Medical scribe
Skywriter MD
11.2021 - 03.2022
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
Patient transporter
University Medical Center
07.2020 - 03.2022
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
Camp Counselor / Site Director
YWCA of Lubbock
05.2017 - 01.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Office assistant
Eastern New Mexico University
08.2016 - 05.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Worked sporting events and different campus activities
Service Champion
Taco Bell
10.2018 - 03.2020
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Greeted customers, answered questions and took orders.
- Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
- Demonstrated adaptability by working effectively in various roles within the restaurant such as cashier, cook, or server positions when needed.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
Education
Bachelor of Science - Biology (emphasis in Pre-med)
Eastern New Mexico University
Portales, NM01.2020
High School Diploma -
Lubbock High School
Lubbock, TX01.2016
Skills
- Fast learner
- Reliable
- Flexible
- Customer service oriented
- Strong work ethic
- Strong communication skills
- Outstanding interpersonal skills
- Patient communication
- Positive attitude
- Teamwork
Timeline
PSS ( Patient Service Specialist)
TTUHSC
04.2023 - Current
US-Patient Access Scheduler
Aston Carter /R1 RCM
03.2022 - 03.2023
Medical scribe
Skywriter MD
11.2021 - 03.2022
Patient transporter
University Medical Center
07.2020 - 03.2022
Service Champion
Taco Bell
10.2018 - 03.2020
Camp Counselor / Site Director
YWCA of Lubbock
05.2017 - 01.2021
Office assistant
Eastern New Mexico University
08.2016 - 05.2020
High School Diploma -
Lubbock High School
Bachelor of Science - Biology (emphasis in Pre-med)
Eastern New Mexico University
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