Lateriaus Brown
CLINTON,Mississippi
Summary
Motivated and resourceful professional with a reputation for proficiency and reliability in service-oriented positions seeking to transition medical education and practical experience to healthcare industry. Results-driven, dependable, and hardworking professional with excellent reputation for quality, efficiency, and commitment to quality customer service. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
8
8
years of professional experience
Work History
Tech Agent
Alorica/ Entergy
05.2021 - 04.2023
- Inbound calls; Outbound calls; Navigate in between screens; Assist with understanding the light and gas bill; Start, Stop, and Move service; Report outage & emergencies; Send out deposit check
- Established strong customer relationships, building recommendations and loyalty.
- Managed approximately 100 incoming calls and emails per day from customers.
Customer Representative
Infocision
08.2020 - 04.2021
- Inbound calls; Outbound calls; Navigate in between screens; Ask for donations
- Managed 50 incoming calls a day
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Assisted customers in navigating company website features, leading to increased online sales conversions.
Insurance Agent
American Income Life Insurance
05.2020 - 08.2020
- Commission
- Built strong relationships with clients through consistent communication and excellent customer service.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Managed 300 outbound calls daily
Care Partner
BeauRidge
01.2020 - 04.2020
- Bathing, keeping patients dry at all times, assist residents with what was needed.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Performed basic wound care duties under nurse supervision, promoting healing and preventing infection.
Personal Assistant
The Blake
06.2019 - 12.2019
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Developed and implemented activities to improve clients' quality of life.
- Monitored and reported any changes in clients' physical and mental health.
Resident Assistant
Brookdale Clinton
08.2018 - 06.2019
- Bathing; Getting dressed; Keeping the patient dry at all times; Assist the residents with what was needed; Make their bed and empty their trash
- Responded to room transfers, incident reports, and maintenance requests.
- Maintained clean, safe, and well-organized patient environment.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
Key Holder
Dollar General
05.2017 - 05.2018
- Make sure the front end is always clean; recover the front end; greet incoming and outgoing customers; ring up customers at check out; make sure no merchandise leaves the store unpaid for; answer the phone; assist customers if needed.
- Increased retail space by 4 square feet by improving gross profits by 3%.
Recovery Person/Cashier
Family Dollar
11.2014 - 05.2016
- Made sure that the store was always clean and neat; greet customers and assist them if needed; mop and sweep the floors daily; rung up the customers at check out
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Managed 15 calls per day from customers.
Education
Associate of Science - Health And Human Service
Ultimate Medical Academy
Tampa11.2017
Skills
- Data inventory (organizing, recording, storing, or saving information)
- Following directions
- Organized
- Customer Service oriented
- Able to work independently
- Able to multitask
- MS Excel
- MS Word
- Medical terminology knowledge
- HIPAA Compliance
- Problem-solving skills
- Positive Attitude
Timeline
Tech Agent
Alorica/ Entergy
05.2021 - 04.2023
Customer Representative
Infocision
08.2020 - 04.2021
Insurance Agent
American Income Life Insurance
05.2020 - 08.2020
Care Partner
BeauRidge
01.2020 - 04.2020
Personal Assistant
The Blake
06.2019 - 12.2019
Resident Assistant
Brookdale Clinton
08.2018 - 06.2019
Key Holder
Dollar General
05.2017 - 05.2018
Recovery Person/Cashier
Family Dollar
11.2014 - 05.2016
Associate of Science - Health And Human Service
Ultimate Medical Academy