Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lateric Jackson

Allen,Texas

Summary

Proven Inside Sales Analyst from Bridge Metrics with a knack for enhancing forecasting accuracy and streamlining sales processes. Leveraged customer service excellence and analytical prowess to foster client relationships and boost sales efficiency. Mastered invoicing and problem-solving, ensuring seamless billing operations and customer satisfaction. Achieved significant improvements without over-relying on numerical data.

Overview

20
20
years of professional experience

Work History

Customer Service Sales Associate/Cashier

HOBBY LOBBY Retail Stores
03.2015 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Managed efficient cash register operations.
  • Provided service on fabric cutting table with measurements and customer request for specified amounts of yardage.

Inside Sales Analyst

BridgeMetrics
04.2012 - 02.2015
  • Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
  • Increased sales efficiency by streamlining data analysis and reporting processes.
  • Facilitated cross-functional collaborations, working closely with finance, operations, and marketing teams to ensure cohesive strategies and shared goals.
  • Managed approximately 60 incoming calls, emails, and faxes per day from customers.
  • Developed strong relationships with clients, ensuring their needs were met and promoting repeat business.
  • Resolve customer issues and complaints in call center setting.
  • Process payments, upsell products and services, assist with orders, answer questions about products or services, follow up with customers, and conduct market research.

Billing Associate

Dallas Morning News
11.2004 - 03.2012
  • Evaluated aging reports to identify members to be included in monthly outbound collection calls.
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
  • Reviewed full history of past due accounts.
  • Contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
  • Verified accuracy of accounts payable payments, resulting in 20% reduction in payment errors and check reissues.
  • Process invoices and bills customers for goods and services
  • Follow up with payers regarding payment delays.

Education

Bachelor of Science - Marketing

Grambling State University
Grambling, LA

Skills

  • Customer service
  • Invoicing
  • Forecast tracking
  • Professionalism and ethics
  • Problem-solving
  • Planograms
  • Cash Handling
  • Call Center(Inbound/Outbound Calls)
  • Billing Process
  • Administrative Assistance

Timeline

Customer Service Sales Associate/Cashier

HOBBY LOBBY Retail Stores
03.2015 - Current

Inside Sales Analyst

BridgeMetrics
04.2012 - 02.2015

Billing Associate

Dallas Morning News
11.2004 - 03.2012

Bachelor of Science - Marketing

Grambling State University

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Lateric Jackson