Lateric Jackson
Allen,Texas
Summary
Proven Inside Sales Analyst from Bridge Metrics with a knack for enhancing forecasting accuracy and streamlining sales processes. Leveraged customer service excellence and analytical prowess to foster client relationships and boost sales efficiency. Mastered invoicing and problem-solving, ensuring seamless billing operations and customer satisfaction. Achieved significant improvements without over-relying on numerical data.
Overview
20
20
years of professional experience
Work History
Customer Service Sales Associate/Cashier
HOBBY LOBBY Retail Stores
03.2015 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Managed efficient cash register operations.
- Provided service on fabric cutting table with measurements and customer request for specified amounts of yardage.
Inside Sales Analyst
BridgeMetrics
04.2012 - 02.2015
- Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
- Increased sales efficiency by streamlining data analysis and reporting processes.
- Facilitated cross-functional collaborations, working closely with finance, operations, and marketing teams to ensure cohesive strategies and shared goals.
- Managed approximately 60 incoming calls, emails, and faxes per day from customers.
- Developed strong relationships with clients, ensuring their needs were met and promoting repeat business.
- Resolve customer issues and complaints in call center setting.
- Process payments, upsell products and services, assist with orders, answer questions about products or services, follow up with customers, and conduct market research.
Billing Associate
Dallas Morning News
11.2004 - 03.2012
- Evaluated aging reports to identify members to be included in monthly outbound collection calls.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Reviewed full history of past due accounts.
- Contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Verified accuracy of accounts payable payments, resulting in 20% reduction in payment errors and check reissues.
- Process invoices and bills customers for goods and services
- Follow up with payers regarding payment delays.
Education
Bachelor of Science - Marketing
Grambling State University
Grambling, LASkills
- Customer service
- Invoicing
- Forecast tracking
- Professionalism and ethics
- Problem-solving
- Planograms
- Cash Handling
- Call Center(Inbound/Outbound Calls)
- Billing Process
- Administrative Assistance
Timeline
Customer Service Sales Associate/Cashier
HOBBY LOBBY Retail Stores
03.2015 - Current
Inside Sales Analyst
BridgeMetrics
04.2012 - 02.2015
Billing Associate
Dallas Morning News
11.2004 - 03.2012
Bachelor of Science - Marketing
Grambling State University
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