Lateric Jackson
Allen,Texas
Summary
Proven Inside Sales Analyst from Bridge Metrics with a knack for enhancing forecasting accuracy and streamlining sales processes. Leveraged customer service excellence and analytical prowess to foster client relationships and boost sales efficiency. Mastered invoicing and problem-solving, ensuring seamless billing operations and customer satisfaction. Achieved significant improvements without over-relying on numerical data.
Overview
20
20
years of professional experience
Work History
Customer Service Sales Associate/Cashier
HOBBY LOBBY Retail Stores
Allen, TX
03.2015 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Managed efficient cash register operations.
- Provided service on fabric cutting table with measurements and customer request for specified amounts of yardage.
Inside Sales Analyst
BridgeMetrics
Allen, TX
04.2012 - 02.2015
- Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
- Increased sales efficiency by streamlining data analysis and reporting processes.
- Facilitated cross-functional collaborations, working closely with finance, operations, and marketing teams to ensure cohesive strategies and shared goals.
- Managed approximately 60 incoming calls, emails, and faxes per day from customers.
- Developed strong relationships with clients, ensuring their needs were met and promoting repeat business.
- Resolve customer issues and complaints in call center setting.
- Process payments, upsell products and services, assist with orders, answer questions about products or services, follow up with customers, and conduct market research.
Billing Associate
Dallas Morning News
Dallas, TX
11.2004 - 03.2012
- Evaluated aging reports to identify members to be included in monthly outbound collection calls.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Reviewed full history of past due accounts.
- Contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Verified accuracy of accounts payable payments, resulting in 20% reduction in payment errors and check reissues.
- Process invoices and bills customers for goods and services
- Follow up with payers regarding payment delays.
Education
Bachelor of Science - Marketing
Grambling State University
Grambling, LASkills
- Customer service
- Invoicing
- Forecast tracking
- Professionalism and ethics
- Problem-solving
- Planograms
- Cash Handling
- Call Center(Inbound/Outbound Calls)
- Billing Process
- Administrative Assistance
Timeline
Customer Service Sales Associate/Cashier
HOBBY LOBBY Retail Stores
03.2015 - Current
Inside Sales Analyst
BridgeMetrics
04.2012 - 02.2015
Billing Associate
Dallas Morning News
11.2004 - 03.2012
Bachelor of Science - Marketing
Grambling State University