Laterica Johnson
Wesley Chapel,FL
Summary
A task-driven professional with substantial experience in data entry, customer service, office management, and reception duties. Adept at leveraging superior communicative and interpersonal skills to interact with diverse individuals and groups at all organization levels. Diligently pursue every chance to obtain a challenging yet rewarding position utilizing and advancing my strengths.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Canvassar
Home Performance Alliance
Tampa, FL
08.2021 - 01.2022
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Presented and discussed products and services to obtain potential clients.
- Stayed current on product specs and prices and accurately updated display product literature.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Stayed in contact with current clients building interpersonal relationships.
Tax Preparer
Liberty Tax
Aeia, HI
12.2020 - 05.2021
- As a tax preparer I am responsible for maintaining the front desk in a neat and organized fashion.
- I document and scan all information keeping the clients file enclosed and private.
- Monitor and collect payments from clients as well as prepared a significant amount of tax returns.
- I answer multiple phone lines and emails to book appointments and provide clients with information regarding questions of their concern.
- Furthermore, I maintain connections with clients to encourage business, referrals, and client satisfaction.
Sales Associate
Marshalls
Honolulu, HI
05.2020 - 07.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Issued receipts and processed refunds, credits, or exchanges.
- Engaged with customers to build rapport and loyalty.
92G Culinary Specialist
United States Army
Wahiawa, HI
08.2016 - 01.2019
- Duties included maintaining professionalism
- Educated and trained co-workers on food service equipment.
- Responsible for prepping, preparing and servicing food to hundreds of personnel.
- Followed requirements, specifications, and procedures set to ensure proper food preparations and sanitation of work area.
- Maintained composure and work quality while under stress.
- Maintained 100% accountability for all my assigned duties and equipment.
- Lifted and carried heavy materials.
Team Member
Kentucky Fried Chicken
Pascagoula, MS
12.2015 - 07.2016
- Maintained clean, sanitized and well-organized food preparation zones.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed shift change tasks each day to keep store efficient and neat.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Consistently provided friendly service to promote better customer engagement.
- Maintained high standards of customer service in high-volume, fast-paced operations.
Waitress
Waffle House Restaurant
Escatawpa , MS
07.2014 - 12.2015
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked during service hours while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Education
High School Diploma -
Moss Point High School
Moss Point, MS05.2016
Skills
- Professional and efficient communication
- Customer service
- Great listening skills
- Organization and Time management
- Responsible
- Interpersonal skills
- Documentation
- Direct sales
- MS Office
- Training coordination
- Multi-tasking strength
- Excellent people skills
Certification
- CNP - Certified Notary Public
Timeline
Canvassar
Home Performance Alliance
08.2021 - 01.2022
Tax Preparer
Liberty Tax
12.2020 - 05.2021
Sales Associate
Marshalls
05.2020 - 07.2020
92G Culinary Specialist
United States Army
08.2016 - 01.2019
Team Member
Kentucky Fried Chicken
12.2015 - 07.2016
Waitress
Waffle House Restaurant
07.2014 - 12.2015
High School Diploma -
Moss Point High School