Laterica Knox
Hill,SC
Summary
Hard-working professional with 12.5+ years of experience and a proven knowledge of customer communications. Aiming to leverage my skills to successfully ll the Sales role at your company.
Overview
17
17
years of professional experience
Work History
Assoc Service Professional
LPL Financial
Fort Mill, SC
12.2021 - Current
- Exceptional customers skills. Answering incoming calls and providing front line service.
- Maintained Knowledge of clients accounts to help help assist Financial advisors with their needs.
- Assisted with Move money, Account Transfers, New Accounts, Trade Direct, Basic Tech,
COLLECTIONS SPECIALIST
One Main Finanical
Fort Mill, SC
10.2017 - 11.2022
- Handled High call volume inbound and outbound
- Skipped Traced and located customers to provide service regarding collections issues
- Negotiated and made payment arrangements to bring account current form a delinquency status
- Reached and maintained monthly goals given each month
ADMINISTRATIVE ASSISTANT
Mindful Advantage
Rock Hill, SC
06.2016 - 10.2017
- Assisted customers with customer care needs
- Designed electronic le systems and maintained electronic and paper les
- Prepare memos, invoices, reports, and nancial statements through word processing, spreadsheet,database, and presentation software such as PowerPoint
- Scheduled sta meetings processed intake forms for applicants
SERVICE MANAGER/LOAN OFFICER
, SC
04.2014 - 05.2016
- Verify and examine information and accuracy of loan application and closing documents
- Interview loan applicants in order to obtain personal and nancial data, and to assist in completingapplications
- Arrange for debt repayment or establish repayment schedules, based on customers' nancial situations
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicitpayment.
CALL AGENT/TEAM LEAD
UNITED RECEIVABLES GROUP
, SC
02.2007 - 04.2014
- Handled 250-300 incoming and outgoing calls daily taking appropriate action for each call
- Determine charges for unpaid debt, collected and processed payments, or arrange for billing Locate and monitor overdue accounts, using computers and a variety of automated systems
- Perform various administrative functions for assigned accounts, such as recording address changes
- Worked with debt consolidation companies handling with special care
- Ering proposals and settlements
Education
Associate of Science - Criminal Justice
York Technical College
Rock Hill, SC05-2024
A.S - Human Resources Management
YORK TECHNICAL
COLLEGE
06.2012
Skills
- Computer literacy Skills Typing
- And Word Processing
- Active Listening
- Management
- Excellent written and verbal
- Communication abilities
- Professionalism, diplomacy,
- Positive company image
Timeline
Assoc Service Professional
LPL Financial
12.2021 - Current
COLLECTIONS SPECIALIST
One Main Finanical
10.2017 - 11.2022
ADMINISTRATIVE ASSISTANT
Mindful Advantage
06.2016 - 10.2017
SERVICE MANAGER/LOAN OFFICER
04.2014 - 05.2016
CALL AGENT/TEAM LEAD
UNITED RECEIVABLES GROUP
02.2007 - 04.2014
Associate of Science - Criminal Justice
York Technical College
A.S - Human Resources Management
YORK TECHNICAL
COLLEGE