Summary
Overview
Work History
Education
Skills
Timeline
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Laterica Knox

Laterica Knox

Rock Hill

Summary

Professional collections specialist with experience in managing and streamlining accounts receivable processes. Strong skills in credit analysis, negotiation, and conflict resolution, ensuring timely recovery and reduced delinquencies. Known for fostering team collaboration and adaptability to evolving business needs while maintaining high standards. Reliable and results-driven, consistently delivering on organizational goals.

Overview

18
18
years of professional experience

Work History

Assoc Service Professional

LPL Financial
12.2021 - 03.2025
  • Provided customer service by answering calls and emails
  • Apply analytical skills to solve Financial Advisors issues efficiently, contributing to measurable improvements in service quality
  • Utilize critical thinking to analyze customer needs, ensuring effective solutions and improving overall service satisfaction
  • Assisted with Moving Money, Account Transfers, New Account Applications, Tech Support, Tax questions, and Retirement Questions

COLLECTIONS SPECIALIST

One Main Financial
10.2017 - 12.2021
  • Managed collections processes, enhancing recovery rates through effective communication and negotiation skills
  • Collaborated with team members to develop strategies for debt recovery while maintaining positive client relationships
  • Trained new hires on best practices in collections, fostering a culture of continuous improvement and teamwork
  • Utilized conflict resolution skills to address client concerns, leading to increased satisfaction and retention rates

Collection Specialist

Round Point Mortgage Servicing
05.2016 - 10.2018
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • fallowed FDCS & CFPB Guideline's
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Supported legal proceedings related to foreclosure actions by providing comprehensive documentation and coordinating with attorneys as necessary.

SERVICE MANAGER/LOAN OFFICER

SET Financial
04.2014 - 05.2016
  • Reviewed loan agreements for completeness, enhancing processing efficiency
  • Addressed customer inquiries on rates and products, improving service satisfaction
  • Submitted loan applications for underwriting, facilitating timely approvals
  • Managed collections of overdue loans, maintaining policy adherence

CALL AGENT/TEAM LEAD

UNITED RECEIVABLES GROUP
02.2007 - 04.2014
  • Reviewed loan agreements to confirm completeness and accuracy
  • Handled 250+ daily calls, boosting customer satisfaction and retention rates
  • Negotiated payment plans, effectively lowering delinquency rates
  • Created and maintained electronic filing systems, enhancing operational efficiency

Education

A.S - Human Resources Management

York Technical College
Rock Hill, SC
06.2012

Criminal justice -

York Technical College
05.2024

Skills

  • Customer service
  • Account Management
  • Word Processing
  • Active Listening
  • Management
  • Communication
  • Financial Services
  • Data Entry
  • Call Center
  • Payment Processing
  • Microsoft Office

Timeline

Assoc Service Professional

LPL Financial
12.2021 - 03.2025

COLLECTIONS SPECIALIST

One Main Financial
10.2017 - 12.2021

Collection Specialist

Round Point Mortgage Servicing
05.2016 - 10.2018

SERVICE MANAGER/LOAN OFFICER

SET Financial
04.2014 - 05.2016

CALL AGENT/TEAM LEAD

UNITED RECEIVABLES GROUP
02.2007 - 04.2014

Criminal justice -

York Technical College

A.S - Human Resources Management

York Technical College

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Laterica Knox