Summary
Overview
Work History
Education
Skills
References
Timeline
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LaTerica Waller

Macon,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Patient Care Coordinator

Atrium Health
Macon, GA
02.2020 - Current
  • Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
  • Developed and implemented patient intake forms to ensure accurate information was collected.
  • Created monthly reports detailing productivity levels of providers within the practice setting.
  • Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
  • Ensured all paperwork related to patient care was completed accurately and timely.
  • Coordinated patient appointments and maintained appointment schedule.
  • Compiled reports summarizing activities such as number of new or returning patients seen daily.
  • Reviewed patient accounts on a regular basis to ensure accuracy of billing data.

Customer Service Representative

GEICO, Government Employees Insurance
Macon, GA
01.2019 - 12.2020
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Updated and maintained databases with current information.
  • Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
  • Created monthly reports detailing productivity levels of providers within the practice setting.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Built sustainable relationships of trust through open communication with customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.

Cashier

Walmart
Macon, GA
08.2015 - 10.2018
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Education

Southwest Magnet High School and Law Academy

Skills

  • Patient Care and Education
  • Appointment Scheduling
  • Medical Data Collection
  • Claims Processing
  • Patient Care Coordination
  • Organizational standards
  • Medical Terminology
  • Attention to Detail
  • Inbound and Outbound Calling
  • Microsoft Office Suite
  • Customer Service
  • Payment Processing
  • Calendaring
  • Cash Handling
  • Customer Assistance
  • Product Recommendations
  • Time management skills
  • Ordering and stocking
  • Complex Problem-Solving
  • Daily Reporting
  • Product Knowledge

References

References available upon request.

Timeline

Patient Care Coordinator

Atrium Health
02.2020 - Current

Customer Service Representative

GEICO, Government Employees Insurance
01.2019 - 12.2020

Cashier

Walmart
08.2015 - 10.2018

Southwest Magnet High School and Law Academy

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LaTerica Waller