Laterra Rivera
Waipahu,HI
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
18
18
years of professional experience
Work History
Office Assistant IV
Department Of Health
07.2022 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Delivered clerical support by handling range of routine and special requirements.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Scheduled and coordinated travel arrangements for office staff members.
- Assisted with budgeting and financial management to keep office operating within budget.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Coordinated and scheduled meetings and appointments.
Lead Administrative Representative
Enterprise Holdings
07.2018 - 03.2021
- Ability to work independently with little to no supervision while possessing the ability to manage and lead others
- Proficient in the use of an electronic system (desktop, laptop, tablet, etc.)
- Proficient in Microsoft 365 Office Suite, Adobe, and Outlook
- Proficient in the use of various office equipment (scanner, copy machine, fax machine, etc.)
- Proficient in the use of a multiple phone line system
- Proficient in multiple processing systems (DMV, Manheim, Odyssey, ECars, etc.)
- Ability to interact with customers and staff in a pleasant and professional manner
- Ability to establish and maintain a positive and professional relationship with customers and staff
- Competent in processing payments via cash, check, or debit/credit card using various point-of-sale systems
- Ability to assist customers with booking and/or changing their rental vehicle reservations
- Ability to assist customers with difficulties to ensure the best quality customer service.
Caregiver
Attention Plus Care
01.2014 - 05.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Administrative Assistant
RGIS Inventory Specialist
08.2006 - 12.2013
- Assist other office assistants in responding to company correspondence via email
- Assist office manager in scheduling and payroll of employees
- Answering and routing phone calls, cleaning and restocking office, filing correspondence, proper use of various office equipment; to include but not limited to a fax machine, copy/scanner machine, postal machine, etc.
Education
Medical Assisting -
Hawaii Medical College
Honolulu, HI11.2020
Skills
- Positive Attitude
- Data Entry
- Organizing and Categorizing
- Dedicated Team Player
- Prioritizing Work
- Office Management
- Professional and mature
- Strong Problem Solver
- Clerical Support
- Schedule Management
- Calendar Management
- Meticulous attention to detail
- Multi-line phone proficiency
- Spreadsheet Management
- Database Management
- Business Administration
- Staff Management
- Travel administration
- 51 wpm Typing Speed
References
References are available on request.
Hobbies and Interests
Administration, Accounting, Scheduling, Working with people, Medical, etc.
Timeline
Office Assistant IV
Department Of Health
07.2022 - Current
Lead Administrative Representative
Enterprise Holdings
07.2018 - 03.2021
Caregiver
Attention Plus Care
01.2014 - 05.2017
Administrative Assistant
RGIS Inventory Specialist
08.2006 - 12.2013
Medical Assisting -
Hawaii Medical College