Laterra Savage
Greenwood,DE
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Tidal Health
07.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
Direct Support Professional
Seacare LLC
07.2020 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Followed care plan and directions to administer medications.
- Monitored client's well-being, safety and comfort under physician direction.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Used approved crisis intervention techniques in emergency situations.
- Accompanied or transported clients to appointments, errands and social activities.
- Documented client progress in charts and logbooks.
Direct Care Worker
Cheer Services
01.2020 - 02.2021
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported patients to medical, dental and personal care appointments.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Ambulated individuals around home, public and medical locations.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Cultivated relationships with residents to support happiness and emotional well-being.
Customer Service Cashier
Goodwill
05.2019 - 01.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained cleanliness and presentation of stock room and production floor.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Adhered to social distancing protocols and wore mask or face shield.
- Remained aware of surroundings and secured cash to minimize loss potential.
Education
Phlebotomy Certification - Phlebotomy
Bevel Up
High School Diploma -
James H Grove Adult Highschool
Georgetown, DE05-2023
CPR Certification -
American Heart Association
10.2021
Skills
- Problem Identification
- Attentive to People
- Team Collaboration
- Client Documentation
- Customer service
- HIPAA compliance
- Insurance verification
- Data entry proficiency
- Attention to detail
- Punctual and hardworking
Timeline
Patient Service Representative
Tidal Health
07.2023 - Current
Direct Support Professional
Seacare LLC
07.2020 - Current
Direct Care Worker
Cheer Services
01.2020 - 02.2021
Customer Service Cashier
Goodwill
05.2019 - 01.2020
CPR Certification -
American Heart Association
Phlebotomy Certification - Phlebotomy
Bevel Up
High School Diploma -
James H Grove Adult Highschool
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