Laterria Bradley
Memphis,TN
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
Work History
Lead Business Specialist
Cox Automotive
Memphis, TN
03.2021 - 12.2025
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Developed training materials for onboarding new staff in operational procedures.
- Evaluated process efficiencies and recommended improvements for workflow optimization.
- Worked with new and existing customers to build excellent rapport.
- Implemented effective communication protocols between departments in order to ensure successful execution of tasks.
- Delegated team members to assigned task daily
- Supervised daily factory operations to ensure efficient workflow and adherence to safety standards.
- Managed team schedules and assignments to optimize production efficiency and employee performance.
- Trained new employees on operational procedures, safety protocols, and equipment usage.
Business Specialist
Cox Automotive
Memphis, Tennessee
03.2015 - 03.2021
- Analyzed business processes to identify areas for improvement and efficiency.
- Collaborated with cross-functional teams to support project management initiatives.
- Developed training materials for staff on new software tools and procedures.
- Managed data entry tasks using CRM systems for accurate record-keeping.
- Maintained client relationships through regular contact regarding product updates and new features.
- Monitored performance metrics across all departments in order to identify areas that require further attention or improvement.
Receptionist
Porter Leath
Memphis, Tennessee
05.2012 - 12.2014
- Greeted visitors and directed them to appropriate personnel
- Managed multi-line phone system and routed calls efficiently
- Scheduled appointments and maintained calendars for staff
- Assisted with administrative tasks to support office operations
- Maintained office supplies inventory and placed orders as needed
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
Education
Mitchell High School
Memphis, TennesseeSkills
- Process improvement
- Customer experience
- Team leadership
- Data analysis
- Relationship building
- Effective communication
- Problem solving
- Time management
- Strategic
Timeline
Lead Business Specialist
Cox Automotive
03.2021 - 12.2025
Business Specialist
Cox Automotive
03.2015 - 03.2021
Receptionist
Porter Leath
05.2012 - 12.2014
Mitchell High School