LaTerria Cox
Dallas,TX
Summary
Medical professional with proven track record of optimizing office operations and enhancing patient care. Known for reliability and ability to adapt to varying demands. Skilled in medical billing, patient scheduling, and maintaining accurate medical records with high attention to detail.
Overview
9
9
years of professional experience
Work History
Medical Office Specialist
Texas Joint Institute
07.2024 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
Patient Representative
CareNow
05.2023 - Current
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance
- Streamlined appointment scheduling for improved patient flow and reduced wait times
- Collaborated with medical staff to ensure timely and accurate communication of patient needs
- Resolved billing issues, resulting in increased patient trust and financial stability for our clinic
- Provided exceptional customer service to patients, creating a welcoming and supportive environment
Receptionist
All Star Handyman Services
11.2018 - 03.2023
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance
- Streamlined appointment scheduling for improved patient flow and reduced wait times
- Collaborated with medical staff to ensure timely and accurate communication of patient needs
- Resolved billing issues, resulting in increased patient trust and financial stability for our clinic
- Provided exceptional customer service to patients, creating a welcoming and supportive environment
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Representative
TruGreen Lawn Care Service
02.2017 - 11.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
Customer Service Advocate
United HealthCare Services, Inc/Optom Rx
10.2015 - 02.2017
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues
- Streamlined communication channels for improved efficiency in handling customer concerns
- Implemented new strategies to reduce average call handling time while maintaining high-quality service
- Maintained a positive work environment, fostering team collaboration and continuous improvement
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
Education
High School Diploma -
Cedar Hill High School
Cedar Hill, TXCertificate - Non- Certified Radiologic Technician
PrimaMed
RichardsonSkills
- Patient scheduling
- HIPAA compliance
- Patient confidentiality
- Insurance verification
- Medical terminology
- Customer service
- Organization skills
- Time management
- Telephone skills
- Data entry
- Call center experience
- Administrative support
- Complaint handling
Timeline
Medical Office Specialist
Texas Joint Institute
07.2024 - Current
Patient Representative
CareNow
05.2023 - Current
Receptionist
All Star Handyman Services
11.2018 - 03.2023
Customer Service Representative
TruGreen Lawn Care Service
02.2017 - 11.2018
Customer Service Advocate
United HealthCare Services, Inc/Optom Rx
10.2015 - 02.2017
High School Diploma -
Cedar Hill High School
Certificate - Non- Certified Radiologic Technician
PrimaMed
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