LaTerria Cox
Dallas
Summary
Medical professional with proven track record of optimizing office operations and enhancing patient care. Known for reliability and ability to adapt to varying demands. Skilled in medical billing, patient scheduling, and maintaining accurate medical records with high attention to detail.
Overview
8
8
years of professional experience
Work History
Medical Office Specialist (PRN)
Texas Joint Institute
07.2024 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Representative
Carenow
05.2023 - Current
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Informed patients of excessive wait times and offered to reschedule appointments.
Receptionist
All Star Handyman Services
11.2018 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
TruGreen Lawn Care
02.2017 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Cedar Hill High School
Cedar Hill, TX06-2010
Skills
- Insurance authorizations
- Patient scheduling
- HIPAA compliance
- Patient confidentiality
- Claims processing
- Insurance verification
- Medical office software
- Healthcare regulations
- Appointment setting
- Medical billing
- Multitasking and organization
- Positive attitude
- Office administration
- Medical records management
- Patient demographics
- Follow-up skills
- Cleaning and sanitizing
- HIPAA regulations
- Computer skills
- Phone and email etiquette
Timeline
Medical Office Specialist (PRN)
Texas Joint Institute
07.2024 - Current
Patient Representative
Carenow
05.2023 - Current
Receptionist
All Star Handyman Services
11.2018 - 03.2023
Customer Service Representative
TruGreen Lawn Care
02.2017 - 11.2018
High School Diploma -
Cedar Hill High School
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