Laterria Walden
Lithonia,GA
Summary
A seasoned General Manager of Operations with a proven track record at Captain Ds Seafood Restaurants, I excel in strategic planning and team leadership. By fostering strategic partnerships and focusing on cost reduction, I've driven significant business growth. My approach combines strong customer service with effective inventory control, ensuring compliance and profitability.
Overview
7
7
years of professional experience
Work History
General Manager of Operations
Captain Ds Seafood Restaurants
08.2022 - Current
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
General Manager
Wingstop
08.2020 - 08.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager
Wingstop
08.2019 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Leader
Wingstop
08.2018 - 08.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Cashier
Wingstop
08.2017 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associates - Business Management
Colors Technical University
Colorado City, COMaster Cosmetologist -
Proway Hair School
Stone Mountain, GA05.2017
High School Diploma -
Lithonia High School
Lithonia, GA05.2016
Skills
- Team Leadership
- Customer Service
- Strategic Planning
- Inventory Control
- Cost Reduction
Timeline
General Manager of Operations
Captain Ds Seafood Restaurants
08.2022 - Current
General Manager
Wingstop
08.2020 - 08.2022
Assistant Manager
Wingstop
08.2019 - 08.2020
Shift Leader
Wingstop
08.2018 - 08.2019
Cashier
Wingstop
08.2017 - 08.2018
Associates - Business Management
Colors Technical University
Master Cosmetologist -
Proway Hair School
High School Diploma -
Lithonia High School
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