LaTerriann Doyle
Houston,TX
Summary
Experienced Care Coordinator dedicated to delivering personalized and compassionate care to patients with varying needs. Skilled in effective communication with both patients and physicians, I strive to ensure that every individual receives the highest level of support throughout their healthcare journey.
Overview
21
21
years of professional experience
Work History
Resident Care Coordinator
The Reserves at Pearland
04.2024 - Current
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Hired and trained new staff members on facility policies, patient care and medicine distribution.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Conducted assessments to identify residents'' needs, ensuring appropriate placement within the facility''s programs and services.
- Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
- Facilitated communication among team members, fostering a collaborative work environment for optimal resident support.
- Collaborated with healthcare providers to develop individualized care plans, optimizing residents'' quality of life.
- Ensured compliance with regulatory requirements by maintaining accurate records and conducting regular audits.
- Provided ongoing staff training to maintain high standards of care and ensure adherence to best practices.
- Managed scheduling, staffing, and budgeting effectively to optimize resource allocation across resident care activities.
- Proactively addressed any potential conflicts among staff members or between staff and residents, fostering a positive work environment conducive to quality care.
- Assisted in the development of facility policies and procedures that adhered to state regulations while promoting quality care.
- Enhanced resident well-being by implementing personalized care plans and coordinating with multidisciplinary teams.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
- Promoted family engagement through regular updates on resident progress and involvement in care planning decisions.
- Remained alert to problems or health issues of clients and competently responded.
Resident Programs Manager
Brookdale Senior Living
02.2019 - 03.2024
- Responsible For organizing, coordinating, marketing and advertising monthly community events
- Contributing to the facility efforts to maintain and/or improve quality of care for each resident though participation in daily activities
- Creativity preparing a monthly themed activity calendar for residents
- Responsible for establishing, developing and carrying out age-related, functional impairment based, and dementia appropriates unique group based and individualized activities
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Med Tech
Brookdale Senior Living
04.2016 - 01.2019
- Establish or maintain residents' charts, including lists of medications taken by individual patients
- Maintain proper storage and security conditions for all medications
- Ensured residents received medications as the doctor prescribed
- Ensured residents received all refills in a timely manner
- Communicated with doctors and nurses about residents' health
- Addressed any concerns with nurses and their doctors
- Ensured the medication carts were always clean, organized, fully stocked, and secured
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Administered medications and performed basic and advanced patient assessments.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
Business Office Coordinator
Elmcroft Senior Living
01.2011 - 04.2016
- Received and distributed faxes and mail in a timely manner
- Conducted payroll for 30 plus associates
- Managed the Accounts Receivable and Accounts Payable responsibilities
- Conducted all employee in-services Ensured each employee was up to date on monthly training and in-services
- Maintained and ensured appropriate documents were available for employee files that are required by the state of Texas
- Maintained residents' financial files and processed monthly payments for their rent
- Ensured that all move in paper was signed properly and completely
Interim Executive Director
Hearthstone Assisted Living
09.2010 - 01.2011
- Managed and supervised 20 plus employees
- Ensured each department head ran their departments by state and community standards
- Managed budget for all departments: Maintenance, Nursing, Dietary, Activities, and other
- Interviewed, hired, and onboarded staff
- Used problem-solving skills to address families, residents, and employee issues and concerns
- Offered team building training to ensure an efficient and successful team
- Met with the residents and family to ensure satisfaction of services being offered
Wellness Director
Hearthstone Senior Living
04.2004 - 09.2010
- Supervised 20+ employee
- Ensured each medication technician followed all doctors' orders when supervising and administering residents' medications
- Ensured each resident was properly assessed and received proper and dignified care from qualified and train caregivers
- Maintained all residents' medical charts and conducted audits on a consistent basis
- Ensured each employee was CPR/First aide certified, in the event of emergencies
- Assisted the Activities Director in planning, coordinating, and conducting the activities for the month
- Evaluated program effectiveness using data analytics, adapting strategies as needed to meet client needs and maintain high-quality outcomes.
Education
Medical Assistant -
Texas School of Business
Houston, TX05.2001
High School Diploma -
Barbara Jordan High School for Careers
Houston, TX05.1999
Skills
- Dementia Care
- Employee Orientation
- Supervising Experience
- Accounts Receivable
- Property Management
- Alzheimer's Care
- Recruiting
- Budgeting
- HIPAA understanding
- Staff Training and Development
- Clinical assessment
- Care Planning
- Resident Documentation
- Strong leadership
- Compassionate Caregiving
- Patient Care
- Vital signs monitoring
- Dressing assistance
- Personal Hygiene Assistance
Assessments
- Basic attention to detail, Proficient, 08/01/21
- Verbal communication, Familiar, 08/01/21
- Customer focus & orientation, Proficient, 08/01/21
Timeline
Resident Care Coordinator
The Reserves at Pearland
04.2024 - Current
Resident Programs Manager
Brookdale Senior Living
02.2019 - 03.2024
Med Tech
Brookdale Senior Living
04.2016 - 01.2019
Business Office Coordinator
Elmcroft Senior Living
01.2011 - 04.2016
Interim Executive Director
Hearthstone Assisted Living
09.2010 - 01.2011
Wellness Director
Hearthstone Senior Living
04.2004 - 09.2010
High School Diploma -
Barbara Jordan High School for Careers
Medical Assistant -
Texas School of Business
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