LATERRICA WILLIAMS
Washington,DC
Summary
Detail-oriented professional with proven critical thinking, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the Administrative role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. A motivated administrative professional seeking a position in a challenging environment. Over 5 years’ experience successfully providing administrative support. Proficient in a range of computer applications. Well-developed communication and customer service skills.
Overview
18
18
years of professional experience
Work History
EXECUTIVE ADMINISTRATIVE ASSISTANT
American Foreign Service Protective Association
, Washington
01.2020 - Current
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- File and retrieve corporate documents, records, and reports
- Open, sort, and distribute incoming correspondence, including faxes and email
- Prepare responses to correspondence containing routine inquiries
- Provide clerical support to other departments
- Set up and oversee administrative policies and procedures for offices or organizations
- Interpret administrative and operating policies and procedures for employees
- Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
Medical Faculty
CERTIFIED PATIENT SERVICE SPECIALSIT, Associates GWU
Washington, DC
12.2018 - 12.2019
- Executed administrative duties by answering telephones, faxing, filing highly sensitive documentation Increased customer service and hospitality skills through assisting patients Organized office calendar through scheduling patient appointments Verified insurance information by contacting insurance providers Assisted therapists as needed for general clinic maintenance and up-keep Answer phone lines in a prompt and courteous manner, and handle appropriately Collect, maintain and endure accuracy of patient and insurance information through the use of standard business practice Understand visit types and proper utilization of questionnaires to efficiently schedule appointments
- Daily management of electronic communication (Outlook messages, Web X change, etc.)
CERTIFIED PATIENT SERVICE SPECIALIST
Louisiana Eye and Laser
Alexandria, LA
09.2011 - 11.2018
- Greets patients and visitors, checks patients in and out, and obtains necessary documentation
- Obtained and verified insurance authorizations/precertification
- Completes medical record release requests and schedules/confirms patient appointments Enters reviews and submits charges for patient procedures and services daily
- Collects co- payments and reconciles all daily reports and deposits for accuracy Provides general office and clerical support to assigned out-patient/medical office Completes EMR fields for meaningful use compliance and ensures appropriate maintenance of patient records Ensures that all appropriate referral information is captured and that patient records are complete and accurate Implements appropriate procedures to increase on time appointment compliance
- General office duties including reception, filing, sorting mail, data entry, copying, scanning, faxing, ordering supplies
BUSINESS DEVELOPMENT COORDINATOR
Hixson Auto plex
Alexandria, LA
08.2006 - 09.2011
- Initiated new contacts and cultivated business relationships
- Communicated verbally and in writing to answer inquiries and provide information
- Maintained schedules and calendars
- Compiled new and existing client information into company computer programs
- Developed and implemented email campaigns using Constant Contact Acquired new business thru multiple internet search options i.e., Sales force, Collaborated with other departments to develop effective tools to measure stated goals and processes, including both quantitative and qualitative components
- Entered data into appropriate statistical software and using data list, analyzed the variable that would be used for impactful progress Met and exceeded monthly goals over 100% consistently
PHARMACY TECHNICIAN
McKesson
Alexandria, LA
07.2006 - 08.2006
- Retrieved, counted and measured drugs; labeled vials and bottles
- Prepared simple drug compounds after Pharmacist verified calculations
- Maintained inventory levels; pulled outdated and recalled merchandise.
SALES CONSULTANT
Cingular Wireless
Alexandria, LA
01.2004 - 06.2006
- Consistently exceeded sales goals by 150% by leveraging strong customer service and relationship marketing skills
- Implemented comprehensive needs assessment mechanism to help recognize demand for plans and services
- Ensured team-wide commitment to premiere customer service quality standards Exceeded personal and corporate sales goals, consistently recognized as part of the top 15% of sales representatives in the local market Maintained certification for as Small Business Sales Representative for over five years Managed storefront financial responsibilities, including deposits, inventory maintenance, and processing financial transactions Created mobile solutions for consumers on through the sales of mobile devices and plans Contributed to optimizing revenue through the use of outreach and promotional programs
- Managed, maintained and established business accounts with 200 devices
- Executed problem-solving skills to determine solutions for clients in escalated situations.
Education
AA - Business Administration
Certificate in Business Analytics - undefined
Skills
ADDITIONALundefined
COMPUTER SKILLS
MICROSOFT APPLICATIONS :
WORD
POWERPOINT
EXCEL
ONE NOTE
OUTLOOK
ACCESS
OUTLOOK
PUBLISHER
TEAMS
SHAREPOINT
SKYPE
ZOOM
WINDOWS
GOOGLE DRIVE
GOOGLE DOCS
DROP BOX
Timeline
EXECUTIVE ADMINISTRATIVE ASSISTANT - American Foreign Service Protective Association
01.2020 - Current
Medical Faculty - CERTIFIED PATIENT SERVICE SPECIALSIT, Associates GWU
12.2018 - 12.2019
CERTIFIED PATIENT SERVICE SPECIALIST - Louisiana Eye and Laser
09.2011 - 11.2018
BUSINESS DEVELOPMENT COORDINATOR - Hixson Auto plex
08.2006 - 09.2011
PHARMACY TECHNICIAN - McKesson
07.2006 - 08.2006
SALES CONSULTANT - Cingular Wireless
01.2004 - 06.2006
AMERICAN INTERCONTINENTAL UNIVERSITY - AA, Business Administration
NORTHWESTERN STATE UNIVERSITY OF LOUISIANA - Certificate in Business Analytics,
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