Summary
Overview
Work History
Education
Skills
Timeline
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Latersa Blakely

Atlanta,GA

Summary

A result-oriented, highly driven and dynamic administrative professional with a proven track record of experience and success in diverse phases of administrative service. Possesses an active, energetic and responsible personality. Highly committed to fostering positive growth with a forward-thinking mentality. Can establish a positive rapport with customers and build a loyal clientele. Successful at continually meeting organizational goals and objectives and has honed several administrative skills including strong attention to detail, good judgment and time management. Works well in a collaborative team environment and can also independently manage diverse objectives. Exceptional academic credentials, as well as skilled in social media management. Able to collaborate with management and staff to achieve goals. Possesses superb interpersonal skills in relating to varying personalities. Authorized to work in the US for any employer Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.

Overview

17
17
years of professional experience

Work History

Device Warranty Replacement Customer Service Rep

Asurion Insurance Services
10.2020 - Current
  • Assist customers with warranty issues
  • Process claims for mobile and electronic Verizon customers
  • Trained over 30 coworkers to reach their metric goals
  • Exceed monthly metric goals
  • Promoted to Peer Assistant and listen to calls and give them feedback
  • Assist customers with replacing their devices
  • Promote Verizon protect home programs
  • Encourage team mates to be their best
  • Offer customers to take survey after every call
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Proven ability to learn quickly and adapt to new situations
  • Self-motivated, with a strong sense of personal responsibility

Bookkeeper/ Administrative Assistant

LaTersa Blakely Enterprises, Inc
01.2017 - 01.2019
  • Created strategic plan that saved company of $15,000 in annual revenue by decreasing their expenses within first month of acting bookkeeper
  • Facilitated smooth process for communication by taking messages or redirecting calls to appropriate colleagues
  • Ensured office management and organization procedures by monitoring stocks of office supplies and report when there are shortages which led to effective organization operation
  • Trained and mentored current and new hires, therefore making adept for their roles and ensuring office doesn't have weak link
  • Maintains files and records so remain updated and easily accessible
  • Received and processed all office payments in form of checks, cash, and credit or debit cards
  • Undertakes bookkeeping tasks and issue invoices, payroll checks etc.
  • Assists in making travel arrangements and booking venues for conferences and events
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Completed payroll for employees and maintained detailed records of procedures

Social Media Manager & Business Consultant

LaTersa Blakely Enterprises, LLC
01.2010 - 01.2017
  • Provided online coaching sessions, information; Products, classes, and live workshops to over 100 individuals, groups, and organizations on contractual basis
  • Answered questions and managed incoming/outgoing calls
  • Designed and managed proposals, and bid on offers to take workshops to organizations that needed service
  • Caregiver & Stay at Home Parent
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Increased customer engagement through social media

Caregiver

Home Maker
01.2009 - 01.2017
  • Assisted with personal care and hygiene; helped clients with exercises
  • Planned and prepared meals with assistance from clients (when are able); did client's shopping or accompany them when shopping
  • Performed light housekeeping duties that clients can't complete on their own
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Call Center Customer Service Representative

Vangent, Inc
01.2007 - 01.2009
  • Worked in brick and motor call center for two years
  • Provides knowledgeable responses to telephone inquiries in a courteous and professional manner
  • Maintains up to date knowledge of CMS regulations and policies
  • Certified as Medicare Benefit
  • Specialist
  • Utilize databases and written materials to provide information to Medicare Beneficiaries
  • Provide information on general Medicare eligibility, cost, and coverage
  • Meet/exceeds quality and call statistic goals
  • Respond to telephone inquiries within set departmental staffing and established time parameters
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Master of Science - Agricultural Business And Management

Alabama A & M University
Normal, AL
12.2006

Bachelor of Science - Agricultural Economics

University of Arkansas At Pine Bluff
Pine Bluff, AR
05.2001

Skills

  • Microsoft office
  • Outlook
  • Powerpoint
  • Word
  • Detail-oriented
  • Goal oriented
  • Customer Service
  • Bookkeeping
  • Strategic Planning
  • CRM Software
  • Calculating and determining accuracy of financial data

Timeline

Device Warranty Replacement Customer Service Rep

Asurion Insurance Services
10.2020 - Current

Bookkeeper/ Administrative Assistant

LaTersa Blakely Enterprises, Inc
01.2017 - 01.2019

Social Media Manager & Business Consultant

LaTersa Blakely Enterprises, LLC
01.2010 - 01.2017

Caregiver

Home Maker
01.2009 - 01.2017

Call Center Customer Service Representative

Vangent, Inc
01.2007 - 01.2009

Master of Science - Agricultural Business And Management

Alabama A & M University

Bachelor of Science - Agricultural Economics

University of Arkansas At Pine Bluff
Latersa Blakely