Lateryka Hudson
Memphis,TN
Summary
Experienced results-driven colleague with over 5 years in leading cross-functional teams, managing complex projects, and ensuring compliance with service-level agreements (SLAs). Strong skill set in omnichannel support, quality assurance, and implementing automation tools to streamline workflows and improve response times. Committed to delivering superior customer experiences and driving continuous improvement initiatives. Keen attention to detail, excels in communication and project management, allowing for effective handling of multiple tasks in fast-paced environments. Recognized for proactive approach in identifying and addressing issues, always striving to optimize processes and support team objectives.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Fedex Office
05.2024 - Current
- Delivered exceptional customer service by addressing inquiries, resolving issues, and providing product recommendations, resulting in a 5% increase in customer satisfaction scores.
- Assisted customers with their needs, including handling complaints and providing solutions to enhance their experience.
- Developed strong customer relationships by actively listening and responding to their needs, resulting in repeat business and customer loyalty.
- Supported promotional activities by informing customers about special offers and new products, driving increased sales and customer engagement.
- Promoted and upsold products and services, contributing to a 20% increase in store sales.
Supervisor
Andy Frain Security Services
05.2023 - 12.2023
- Managed a diverse team, delivering consistent coaching and feedback, and addressing disciplinary issues to maintain performance standards
- Oversaw security protocols to ensure adherence to organizational procedures and quality standards
- Enforced regulatory compliance, emphasizing adherence to state and local laws, and upheld company safety and professionalism policies.
Community Supervision Officer
Harris County Community
01.2022 - 04.2023
- Compiled and analyzed data for reports, surveys, inventories, and studies to support organizational decision-making processes
- Enhanced security through diligent access control, adherence to protocols, and meticulous monitoring of logbook entries
- Created comprehensive case plans tailored to individual offenders, setting clear expectations and goals to aid in successful probation outcomes.
Criminal Data Analyst
Center for Justice Research
08.2019 - 04.2021
- Conduct comprehensive data analysis on criminal justice data, including crime statistics, arrest records, and judicial outcomes, to identify trends, patterns, and anomalies.
- Develop detailed research reports and presentations on findings related to crime trends, criminal behavior, and system efficiency, providing actionable insights to inform policy recommendations and strategic decisions.
- Maintained positive relationships key internal and external researchers, law enforcement agencies, and community stakeholders to gather data, validate findings, and provide expert advice on criminal justice issues.
- Developed and and implemented quantitative analytical solutions to support strategic performance.
Career & Development Executive Assistant
Texas Southern University
11.2018 - 11.2020
- Delivered comprehensive administrative support, including managing executive calendars, scheduling meetings, and coordinating travel arrangements.
- Coordinated career development programs and events, applying data insights to tailor initiatives to employee needs and organizational goals, resulting in a 10% increase in program engagement.
- Under minimal supervision, manages projects related to supply claim solutions that improve service performance and engagement with clients including crimson and implementation of new solutions and issue resolutions.
- Utilized business analytics tools to analyze data related to employee career progression, identifying trends and providing actionable insights that informed strategic development initiatives.
Education
M.D. in Clinical Psychology - Clinical Psychology
Texas Southern University
Houston, TX05.2024
Bachelor of Science in Criminal Justice -
Texas Southern University
Houston, TX05.2021
Skills
- Customer Support & Experience Management
- Data Analysis and Insights
- Project Management
- Conflict Resolution & Negotiation
- Advanced Interpersonal Skills
- CRM System Expertise
Timeline
Retail Sales Associate
Fedex Office
05.2024 - Current
Supervisor
Andy Frain Security Services
05.2023 - 12.2023
Community Supervision Officer
Harris County Community
01.2022 - 04.2023
Criminal Data Analyst
Center for Justice Research
08.2019 - 04.2021
Career & Development Executive Assistant
Texas Southern University
11.2018 - 11.2020
M.D. in Clinical Psychology - Clinical Psychology
Texas Southern University
Bachelor of Science in Criminal Justice -
Texas Southern University
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